Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok’s purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That’s how we drive impact-for ourselves, our company, and the users we serve. Join us.
About the Team
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.
We are looking for a who e Global Business Analytics Lead is responsible for managing a global team in EMEA, APAC, LATAM, GS and dotted line for AMS regions, to deliver analytics insights to the department’s strategic business goals.

Responsibilities

• Lead a team of Business Analysts with a focus on our Merchants, Sellers, Creators and internal users in an eCommerce environment.
• Gather, analyze, and report information related to the current support processes.
• Scope, define and manage the execution and delivery of analytics projects and reach the department’s strategic business goals.
• Extend the data automated reporting solutions, and other proactive efforts that tie results to our overall business goals.
• Create customized data analysis tools, applications, and data manipulation utilities for the team. Innovations will include tools that provide Key Performance Indicators (KPI) metrics across multiple data sources through the consolidation of tools and markets.
• Provide summary reports on various processes, including but not limited to Knowledge, Training, Quality, Automation, Ai technology and Magic Workflow.
• Provide ample opportunity to analyze various operational aspects of our business, including data gathering for determining strategic direction of the service delivery organization.
• Develop regular reports and presentations with key findings, observations, data insights and recommendations.
• Deliver WBR, MBR and QBR insights for Sellng Partner Support to C-Level leaders.

Qualifications

Minimum Qualifications

• 5 years of experience in business analysis and reporting management within Customer Service or eCommerce, with 3 years leading a team of Business Analysts in a high-growth company.
• Bachelor’s degree and above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, Data Analytics, or related fields.
• Demonstrates strong experience in deep analysis, pushing results, and effective cross-team collaboration.

Preferred Qualifications

• Proficient in problem-solving, strategic thinking, and delivering presentations to leadership and clients, with a solid understanding of customer service operations.
• Capable of working independently and under pressure, influencing others without direct authority, and skilled in business, financial, or statistical analysis.
• Exhibits eagerness to learn, initiative-taking abilities, and strong written, verbal, and interpersonal communication skills. Experience in eCommerce or marketplace platforms is advantageous.
• Excellent communication skills, including a demonstrated ability to develop and communicate complex strategies in writing.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too

• Lead a team of Business Analysts with a focus on our Merchants, Sellers, Creators and internal users in an eCommerce environment.
• Gather, analyze, and report information related to the current support processes.
• Scope, define and manage the execution and delivery of analytics projects and reach the department’s strategic business goals.
• Extend the data automated reporting solutions, and other proactive efforts that tie results to our overall business goals.
• Create customized data analysis tools, applications, and data manipulation utilities for the team. Innovations will include tools that provide Key Performance Indicators (KPI) metrics across multiple data sources through the consolidation of tools and markets.
• Provide summary reports on various processes, including but not limited to Knowledge, Training, Quality, Automation, Ai technology and Magic Workflow.
• Provide ample opportunity to analyze various operational aspects of our business, including data gathering for determining strategic direction of the service delivery organization.
• Develop regular reports and presentations with key findings, observations, data insights and recommendations.
• Deliver WBR, MBR and QBR insights for Sellng Partner Support to C-Level leaders