Global Operations
TikTok Shop - Logistics Experience Operations Program Manager
Location
:
Singapore
Employment Type
:
Regular
Job Code
:
A219573
Responsibilities
About the Team
Logistics Experience Operations team is dedicated to enhancing the end-to-end consumer logistics experience in our international e-commerce business. With a strong emphasis on consumer experience metrics, the team leverages data-driven insights, market research, and benchmarking to continuously optimize logistics operations and processes. By driving innovation in logistics models and solution design, the team ensures that every touchpoint in the consumer journey is seamless, efficient, and trustworthy.

Responsibilities

• Partner with U.S. logistics teams to identify consumer pain points and deliver solutions that enhance the end-to-end logistics experience, in close collaboration with operations, product, and governance teams.
• Drive innovation in business models and product solutions for overseas markets to strengthen logistics capabilities, increase user conversion, and improve consumer satisfaction.
• Leverage data analysis to uncover insights, monitor key metrics, and continuously optimize logistics operations and processes.
• Translate market insights and benchmarking into actionable strategies, working with merchant and governance teams to refine policies and enhance the platform environment.
• Lead cross-functional projects end-to-end: identify issues, propose and implement solutions, and ensure iterative improvements.

Qualifications

Minimum Qualifications

• Bachelor’s degree or above, with 5+ years of experience in platform logistics operations, strategic planning, or business analysis.
• Strong analytical and problem-solving skills, with proven ability to translate data into actionable business solutions.
• Excellent communication, collaboration, and stakeholder management skills, with the ability to thrive under pressure.
• Customer-oriented mindset with strong ownership, adaptability, and curiosity.

Preferred Qualifications

• Prior experience in international e-commerce logistics is a plus.
• Fast learner with demonstrated ability to adapt to evolving business needs.

Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
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Why Join Us
Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
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Diversity & Inclusion
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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too

• Partner with U.S. logistics teams to identify consumer pain points and deliver solutions that enhance the end-to-end logistics experience, in close collaboration with operations, product, and governance teams.
• Drive innovation in business models and product solutions for overseas markets to strengthen logistics capabilities, increase user conversion, and improve consumer satisfaction.
• Leverage data analysis to uncover insights, monitor key metrics, and continuously optimize logistics operations and processes.
• Translate market insights and benchmarking into actionable strategies, working with merchant and governance teams to refine policies and enhance the platform environment.
• Lead cross-functional projects end-to-end: identify issues, propose and implement solutions, and ensure iterative improvements