TikTok Shop - Logistics Experience Solution and Operation Program Manager at TikTok
Seattle, Washington, USA -
Full Time


Start Date

Immediate

Expiry Date

19 Nov, 25

Salary

232645.0

Posted On

20 Aug, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Logistics/Procurement

Description

Responsibilities
Global E-Commerce Supply Chain and Logistics-Fulfill by Tiktok and Global Selling Product team strives to build and offer product solutions for different business lines and multiple types of seller in warehouse \transportation\delivery of L2L and crossborder. Responsibilities: - Drive product operation work focusing on buyer and seller logistics experience. This involves enhancing consumer logistics experience and merchant logistics experience, such as optimizing delivery time, increasing estimated delivery time accuracy, improving trajectory anomaly handling, and enhancing the precision of consumer interface. - Carry out market research and in-depth insight analysis. Utilize the results to contribute to product go to market strategies and product function enhancements. - Form comprehensive and effective logistics product solutions from a product operation perspective, leveraging profound data analysis skills, logistics industry experience and knowledge reserves. - Influence and drive the logistics operation team to implement the designed product solutions and achieve operational improvements. - Identify and propose product function designs or optimizations for various product domains and actively promote their realization.
Qualifications
Minimum Qualifications - Bachelor degree or above, with 5+ years of experience in product operation related to logistics or a similar field. - Strong knowledge and experience in logistics industry systems and a well-established knowledge framework. - Exceptional data analysis skills, capable of making accurate judgments about the essence of things and formulating effective product solutions through data analysis and business insights. - Excellent analytical, cross-department coordination, communication and judgment capabilities. - E-commerce thinking, customer-oriented, with a spirit of exploration and a strong sense of responsibility. Preferred Qualifications - Experience in international ecommerce logistics is a plus. - Experienced in merchant fulfillment and logistics operations (e.g, address management, order tracking, etc.) is a plus - Previous work experience in logistics product management and business analysis is preferred - Fluency in Mandarin is a plus to strengthen collaboration with China-based Product and R&D stakeholders.
Job Information
【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $121600 - $232645 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us

Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Responsibilities

Please refer the Job description for details

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