Time Service Delivery Expert at Novartis

New Cairo City, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery, Time Management, Query Resolution, Ticketing Systems, Chatbot Support, Telephony Channels, Labour Law Compliance, Data Accuracy, Reporting, Case Escalation, Continuous Improvement, Customer Focus, Case Management, Attention To Detail, English Communication, Problem Solving

Industry

Pharmaceutical Manufacturing

Description

Job Description Summary #LI-Hybrid Location: Cairo, Egypt Relocation Support: This role is based in Cairo, Egypt. Novartis is unable to offer relocation support: please only apply if accessible. At Novartis, every detail matters when it comes to supporting our people—and this role sits right at the heart of that mission. As a Time Service Delivery Expert, you will be a trusted first point of contact for associates, ensuring accurate, compliant, and timely time services that directly impact employee experience and payroll outcomes. Working in a dynamic, fast‑paced environment, you will combine service excellence with strong system discipline, collaborating closely with regional partners to keep operations running smoothly and with confidence. Job Description Key Responsibilities Deliver first‑level time service support to associates, ensuring timely and accurate resolution of queries. Monitor and resolve service requests through ticketing, chatbot, and telephony channels in line with service levels. Ensure compliance with local labour laws, Novartis policies, and global time governance standards. Maintain accurate employee time data with clear documentation of all data change requests. Deliver scheduled time service reports with high quality, accuracy, and timeliness. Collaborate with second‑level support teams to escalate and resolve complex cases effectively. Support testing and continuous improvement initiatives to enhance service delivery. Essential Requirements Experience working in a customer‑focused service delivery or shared services environment. Ability to manage employee queries accurately using case management, ticketing, or support tools. Strong attention to detail with the ability to document data changes clearly and compliantly. Comfort working in fast‑paced, high‑volume support environments while meeting service level expectations. Fluent English communication skills, both written and spoken. Collaborative mindset with strong communication skills and a proactive approach to problem solving. Skills Desired Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives. Novartis is aware of employment scams which make false use of our company name or leader’s names or recruiter’s names to defraud job seekers. Novartis does not make job offers without interview and never asks candidates for money. If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov .

Responsibilities

The expert will serve as the primary contact for associates, providing accurate, compliant, and timely time service support, resolving queries via ticketing, chatbot, and telephony channels. Responsibilities also include ensuring compliance with local labor laws and maintaining accurate employee time data.