PLEASE NOTE APPLICATIONS MUST BE MADE ONLINE VIA THE UNIVERSITY WEBSITE; DETAILS SENT DIRECTLY VIA EMAIL CANNOT BE CONSIDERED.

Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.
For more information about this role, please view the job description via the attachments link above

This role will work as part of the Timetabling team, reporting to the Timetabling Manager. The role holder will become familiar with timetabling data, room inventory across all campuses, plus associated system(s), contributing to work packages assigned by the Head of Timetabling and Timetabling Manager to meet agreed timeframes and objectives. They will support the Senior Timetabling Officers in their planning of work packages and in solving complex timetabling problems to improve output. The role holder will be responsible for the development of segments of the whole university timetable, and collaborate with internal stakeholders to ensure the timetable supports the learning environment.
The post holder will support the monitoring of timetabling data quality, learning a wide range of interrogation methods, and will support the delivery of training on data quality standards and procedures, promoting their use with stakeholders using the system. The post holder will support the delivery of training on system tools and system functionality and collaborate with business functions within their team in their development of training on business processes that use the system. The post holder will also engage in development of their technical skills related to data analysis and management.
As part of the customer service ethos this role will log, investigate, and address support calls from across the university related to timetabling via Teams, out online support queue, email and, from time to time, face to face. They will independently investigate issues and proactively escalate those that require more senior/expert support.
Qualified to A-Level, relevant professional qualification, or equivalent experience, this person will be familiar with working with stakeholders from across an organisation. They will be solution-focused, with customer service ethos, and demonstrate a degree of judgement to make recommendations and decisions and find solutions.