SKILLS AND EXPERIENCE REQUIRED

You’ll bring leadership abilities with a strong background in managing a team of staff and delivering a high-quality service in a customer focused environment. We’re particularly interested in candidates who can demonstrate: a high standard of customer care and an appropriate manner in dealing with a range of different stakeholders, experience of management within a customer service organisation at an appropriate level of responsibility, and experience of effective performance management with a track record of implementing operational change in a team. You will also have a “can-do” approach to problem solving, a high standard of communication and good organisational skills and good practical IT skills including the use of MS Office and corporate databases and systems.

QUALIFICATIONS REQUIRED

You will be educated with a minimum of a degree or equivalent, or proven work experience.
Please view the job description and person specification for a full list of the duties and essential criteria. Please complete the application questions detailing how you meet each of the essential and desirable criteria. For guidance, please see attached ‘Tips for Application Questions Section’.
We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.
Contact Details/Informal Enquiries: Eric Migliaccio, Timetabling Experience Manager, e.migliaccio@herts.ac.uk.
Closing Date: 24 June 2025
Interview Date: 16 July 2025
Reference Number: REQ000065
Date advert placed: 09 June 2025
Our vision is to transform lives: At the University of Hertfordshire we are committed to equality, diversity and inclusion and building a diverse community. Towards that aim we particularly encourage applications from candidates likely to be underrepresented within Library and Computing Services. These include people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQI+ people and women in grades UH7 and above.
We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHert

As Timetabling Team Leader (Operations) you will play a key leadership role within the Teaching Accommodation Service, overseeing the delivery of accurate and timely timetables for both staff and students across a number of academic Schools. You’ll be responsible for leading and line-managing a team of Timetabling Officers, Assistant Timetabling Officers, and Timetabling Assistants, ensuring they are supported, developed, and motivated to succeed.
You will also be responsible for Maintaining strong relationships with a wide range of stakeholders – including academic Schools, professional services, and system partners – to understand their needs and deliver fit-for-purpose solutions. You will promote best practice and ensure good performance across the service, assist, develop, implement and coordinate operational changes and monitor key service performance indicators, producing reports, and providing analysis and interpretation of data as required.