As the Department Manager, you will be responsible for providing high quality, professional customer service and operations of a service and tire shop. Your key responsibilities are to ensure that daily operations are running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention, and to exceed customer expectations in the products and services that we offer. You have a proven track record of providing excellent customer service and troubleshooting solutions in a busy environment and have experience in the following:

STAFFING

• Create, understand and enhance the processes and tasks of each team member updating job descriptions as required
• Manage, direct, mentor and train all staff members in areas of responsibilities, shop operations, health & safety
• Handle all hiring/terminations, performance reviews, goal setting and wage adjustments

QUALIFICATIONS

• At least 5 years working experience in a leadership position in the automotive trade with mechanical knowledge
• At least 5 years working in a tire shop environment
• Journeyman Automotive Service Technician is an asset
• A high energy, creative, self-starting leader who can take control of a function and acts as an agent of change
• Strong interpersonal skills, including the ability to earn credibility and build strong relationships serve as an ‘enabler’ in achieving a profitable business operation
• Ability to lead, coach, mentor and develop employees to achieve both individual and team success
• Experience with PBS is an asset

Please refer the Job description for details