TM Credit & Collect-T2-II at American Express Company South Africa

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Contacting Clients, Account Settlement, Preventive Work, Risk Mindset, Customer Service, Collections, Communication Skills, Handling Complex Queries, Result Delivery, Personal Accountability, Metric Driven Environment

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Deliver extraordinary service by responding to questions concerning the CM situation. Relevant experience of servicing customers via Voice medium, preferably in customer service or Collections industry. Contribute to a positive team environment by acknowledging others’ contributions and celebrating their success Strong communication skills with the demonstrated ability to handle highly complex and manual queries Ability to deliver result & display Personal Accountability Ability to work in a fast-paced metric driven environment Colleague would be required to work in a hybrid model, servicing ANZ Market. Ability to deliver results & display Personal Accountability. Minimum Qualifications Undergraduate/Graduate with minimum 1 year of experience We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The role is responsible for contacting clients with overdue accounts to secure settlement and performing preventive work for accounts with high exposure to avoid future overdues. Additionally, the incumbent must deliver extraordinary service by responding to questions concerning the client management situation.