Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

JOB SUMMARY:

The Group Reservations Coordinator builds rapport and maintains relationships by providing local expertise and guidance; administers group and conference lodging needs from beginning to end through coordination and planning efforts with Group Sales, Service Managers and group leaders; creates an environment of success for the continued growth of Conference Sales for Vail Resorts. This position works closely with Conference Services, Group Sales teams and Accounting.

JOB REQUIREMENTS:

• High School graduate.
• Event planning, hospitality, accounting or sales experience preferred.
• Basic accounting knowledge
• Data entry preferred.
• MS Office Suite.
• Google Sheets
• Property Management software experience preferred: IQware & Salesforce.
• Excellent communication of the English language, both written and spoken.
• Must be able to work on the phone and computer for long periods of time.
• Flexible schedule, exceptional time management and attention to detail.
• High level of interpersonal communication and a focus on customer service skills.
• The ability to work independently, prioritize and adapt as needed
• Ability to multitask and use multiple systems at once
  The expected Total Compensation for this role is $23.00/hr - $26.53/hr. Individual compensation decisions are based on a variety of factors.

JOB RESPONSIBILITIES:

• Provide excellent and personalized customer service to a variety of clientele through professional, engaging and friendly assistance.
• Use active listening skills and probing questions that support effective telephone and electronic communication.
• Collaboratively work with members of group sales and conference services to improve and maintain service standards, communications and procedures that impact clients and attendees, in order to protect and improve our conference product and experience.
• Maintain and manage details for each group including contracts, reservation requests, inventory management, collecting deposits, inputting rooming lists, monitoring cutoff dates, monitoring room revenue and calculating attrition, completing billing adjustments, and building online links.
• Demonstrate an unyielding passion for the guest experience, culture, mission and vision by troubleshooting and resolving guest issues in a timely and mutually beneficial outcome. Ensure all Reservations policies are upheld.
• Maintains professional and technical knowledge of conference service operations and sales processes. Attends educational workshops and training courses; participates in departmental/company-wide initiatives to drive internal and external customer experiences.
• Coordinate/facilitate meetings with stakeholders (Sales Managers, CSMs, RMs, Inventory Mgmt, Operators ect.) as necessary
• Attend meetings with clients and internal teams
• Other duties as assigned

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plan