KEY RESPONSIBILITIES

• Liaising with clients and industry bodies to ensure training needs are identified
• Administration of all course bookings using customer booking management system
• Process booking for customer delegates in the most suitable location and cost-effective manner for delegates
• Ensuring comprehensive reporting on compliance, bookings and utilisation of courses and providers to internal and external stakeholders.
• Uploading of certificates, course reports and other documentation as required to the appropriate systems.
• Develop and build strong working relationships with customers, continually building on professional network.
• Proactively work with third-party training providers to build relationships, understand business needs, and collaborate with Global Business Development Lead on business opportunities.
• Develop and support internal stakeholders within NMG, collaborating with other business units within the global group.
• Ensure that client agreements are followed and managed appropriately.
• Effectively handle inbound queries through all communication channels, with a key focus on in-person client meetings where possible.
• Offer routine guidance to clients and other internal and external stakeholders on training issues, referring detailed enquiries to the appropriate manager.
• Invoice management and coordination, ensuring that all invoices/payments are made in line with client and Company agreements.
• Travel as required