Toll Authority & Deficiency Collections Specialist at Transwest Trucks

Zuni, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

29.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Toll Management, Collections, Customer Communication, Negotiation, Regulatory Compliance, Analytical Skills, Attention to Detail, Problem Solving, Time Management, Organizational Skills, Record Keeping, Data Accuracy, ERP Systems, Microsoft Excel, Office Software, Google Docs

Industry

Transportation/Trucking/Railroad

Description

Description The Toll Authority Specialist is responsible for managing and resolving toll-related transactions, violations, and accounts with multiple tolling authorities. This role ensures accurate toll billing, timely dispute resolution, and compliance with toll authority regulations. The specialist acts as a liaison between toll authorities, internal departments, and customers or drivers to maintain efficient toll operations and minimize penalties or fees. Toll-related responsibilities are estimated to require approximately 10 hours per week. The Deficiency Collections Specialist is responsible for managing and collecting outstanding deficiency balances after collateral liquidation, charge-offs, or account closures. This role involves contacting customers, negotiating repayment plans, reviewing account documentation, and ensuring compliance with all collection laws and company policies. Deficiency related responsibilities are estimated to require approximately 30 hours per week. Trans Lease, Inc. was founded in 1993 and is an independent finance company that specializes in Commercial Transportation Equipment. Located in the greater Denver area, we have a portfolio of over $1B in managed assets and do business in all fifty states, Puerto Rico and Canada. WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING: Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution. HSA and/or FSA, as applicable Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program ESSENTIAL DUTIES & RESPONSIBILITIES: Key Toll Responsibilities Monitor and manage toll transactions across multiple toll authority systems and platforms. Communicate with toll authorities to resolve violations, penalties, and account issues. Track and report toll-related expenses and trends to management. Contact customers via phone, email, and written correspondence to collect outstanding toll balances in full or via payment plans. Review toll transactions, violations, and billing records to resolve disputes or discrepancies. Document all collection activities and account updates in the customer management system. Educate customers on toll policies, payment options, and violation procedures. Ensure compliance with state regulations, company policies, and fair debt collection practices. Maintain confidentiality of customer information and account records. Key Deficiency Responsibilities Review and manage accounts with deficiency balances following repossession, foreclosure, or charge-off. Contact customers via phone, email, and written correspondence to collect outstanding balances. Negotiate settlements, payment arrangements, or repayment plans based on customer financial situations. Document all collection activities accurately in the company’s collection system. Ensure compliance with federal and state regulations such as the Fair Debt Collection Practices Act (FDCPA). Analyze account history, payment records, and legal documentation to determine the best collection strategy. Coordinate with legal teams, repossession agencies, and third-party collection agencies when necessary. Monitor payment arrangements and follow up on broken promises to pay. Meet departmental collection targets, recovery goals, and performance metrics. Requirements WORK ENVIRONMENT & PHYSICAL ABILITIES: Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Ability to communicate by providing verbal feedback in a professional manner. Ability to receive and analyze data and input into the computer. Normal range of hearing and vision. REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: High school diploma or equivalent (Associate’s or Bachelor’s degree in Business, Finance, Transportation Administration, or related field preferred). 2+ years of experience in toll management, lease operations, and collections. 2+ years of experience in ERP systems, Office 365, and Google Docs/Sheets/Slides. Experience working with toll authorities or toll management systems preferred. Experience collecting deficiency balances and working with legal or third-party entities. Strong attention to detail and analytical skills. Excellent communication and problem-solving abilities. Ability to manage high volumes of transactions and deadlines. Proficiency in Microsoft Excel and office software. Strong organizational and record-keeping skills. Proven ability to maintain clear and consistent communication with external agencies. Data accuracy and reconciliation. Regulatory and compliance awareness. Customer and vendor communication. Time management and prioritization. Process improvement mindset. JOB DETAILS: Type: Hourly Compensation Range: $25.00 to $29.00 Shift: M-F, 8:00 AM - 5:00 PM Closing Date: When Filled #TL

Responsibilities

The Toll Authority Specialist manages toll-related transactions and disputes while ensuring compliance with regulations. The Deficiency Collections Specialist focuses on collecting outstanding balances and negotiating repayment plans with customers.