We have many opportunities available on our other career site pages. Click here to link to our careers page!
Signet Jewelers is the world’s largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

POSITION SUMMARY:

As a Tooling Operations Engineer at Signet Jewelers, you will play a critical role in ensuring the performance, reliability, and security of our enterprise tooling platforms. This position is primarily focused on the Atlassian ecosystem (Jira, Confluence, Jira Service Management, Jira Product Discovery, OpsGenie), while also supporting a broader suite of tools including Dynatrace, GitHub, Lucid Suite, RunMyJobs, and Report2Web. Discovery of new more efficient tools.
You will be responsible for the administration, maintenance, operational support, documentation, reporting and continuous improvement of these tools, helping internal teams drive operational efficiency, collaboration, and innovation.

POSITION QUALIFICATIONS:

• 3+ years of hands-on experience administering Atlassian tools, including Jira, Jira Service Management, and Confluence
• Familiarity with additional enterprise platforms such as Dynatrace, GitHub, Lucid, RunMyJobs, and Report2Web
• Deep understanding of user and permission management, workflow configuration, automation, integrations, and root cause analysis
• Proven ability to troubleshoot complex platform issues and deliver scalable, long-term solutions
• Strong collaboration and communication skills, with the ability to work effectively across cross-functional teams in an enterprise setting
• Highly organized with strong attention to detail and a proactive approach to platform optimization and user support
• Eagerness to learn and support new tools as business needs evolve, including tools already in use or under evaluation at Signet
• Continuous improvement mindset, with a willingness to research and recommend new tools that enhance operational efficiency
• ITIL certification is a plus, or working knowledge of IT service management best practices

Administration:

• Administration and configuration of the tools supported by Tooling Operations Team.
• User access and license management
• Project creation
• Workflow design and maintenance
• Documentation of Signet standards and best practices
• Troubleshooting user issues
• Work closely with the IT Security team to maintain and optimize the architecture and configuration of the Atlassian tools to meet performance and security requirements.
• Collaborate with other IT teams to integrate these tools and introduce new tools, with their systems.
• Administration and configuration the Atlassian Platform, RunMyJobs, Dynatrace, Lucid Suite, GitHub and Report2Web.

Maintenance:

• Keep tools and platforms up to date, communicate, and remediate advisories from vendors.
• Monitor the health and performance of tools and platforms.
• Develop and maintain documentation related to tooling configurations and procedures.