Total Care Representative (TCR) at Hovein GmbH

Rapid City, South Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

24.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Active Listening, Problem Solving, Computer Literacy, Phone Etiquette, Teamwork, Professionalism, Scheduling, Data Documentation

Industry

Description

Description Why Join Loyal Plumbing? At Loyal Plumbing, Heating & Cooling, we’re more than a service company, we’re a team committed to doing right by our customers and our community. Founded in 2012 with a vision to deliver quality service while mentoring the next generation, we’ve grown into a leader in residential and commercial service across Rapid City. If you value serving others, learning on the job, and growing with a company that cares about your future, Loyal might be the home for you. What You’ll Do: As a Total Care Representative (TCR), you’re the friendly, professional first point of contact for our customers. Your day-to-day will include: Answering incoming calls, chats, and emails using our approved greeting, tone, and procedures, and doing so before the third ring. Documenting customer interactions, job notes, and scheduling details accurately. Placing outbound calls for estimates, follow-ups, membership offers, scheduling confirmations, and reminders. Supporting additional tasks as assigned by the Total Care Manager/Lead, including follow-up campaigns, customer check-ins, and administrative duties. Participating in training, role-plays, and coaching sessions to continue growing your skills. Maintaining dependable attendance and professionalism; working independently and within a team environment. Requirements Who You Are: Minimum Qualifications High School diploma or GED required (Associate degree is a plus). Strong communication and customer service skills. Comfortable speaking with customers, actively listening, and confidently solving problems. Basic computer literacy to be able to navigate email and CRM-style software. Reliable, punctual, and able to work continuously from a workstation (phone/headset/keyboard use). Professional phone etiquette, integrity, and a team-oriented mindset. Benefits: Comprehensive Medical, Dental, and Vision Insurance PTO AND Sick time package 401(k) Plans Paid Holidays (Office Closed) Life Insurance Compensation: $18–$20/Hr DOE + Bonus Bonus based on performance measured in metrics on weekly and monthly scorecards.

Responsibilities

The Total Care Representative acts as the primary, professional contact for customers, managing incoming calls, chats, and emails promptly using approved procedures. Responsibilities also include accurately documenting interactions, scheduling service appointments, and making outbound calls for follow-ups and membership offers.