Total Loss Claims Advisors

at  Solus Accident Repair Centres

Overview:
Are you seeking a role where you can utilise your customer service and decision-making skills? Do you aspire to enhance the customer experience by providing exemplary service and problem-solving solutions? We are excited to announce a hybrid working opportunity for a dynamic individual to join our team!
Responsibilities:

DESIRABLE QUALIFICATIONS AND EXPERIENCE:

• Exceptional interpersonal and customer service skills.
• Proficiency in negotiation, questioning, and decision-making.
• Strong planning and analytical capabilities.
• Effective communication and confidence in managing challenging situations.
• Active listening and adaptability.
• Organisational and case management.
• Numeracy and literacy skills.

WHO ARE SOLUS AND WHAT CAN THEY DO FOR YOU?

Solus is a leading body repair group in the UK wholly owned by Aviva, boasting a team of over 1000 experts across 27 locations and a track record of repairing over 700,000 vehicles in the past 15 years. We offer:

• Group income protection with access to 24/7 GP and medical advice.
• Competitive employer-matched pension contributions.
• Discounts on Aviva products and services.
• Various savings and benefits schemes.
• Discounts and schemes for electric vehicle purchases.
• Main manufacturer approvals including Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen.
• Award-winning services in customer service, apprenticeships, and IT systems.
• Collaboration with Thatcham for top-tier products and training.
• Flexible locations, hours, and working patterns.
• Inclusive recruitment practices for disabled applicants.
• Commitment to diversity and inclusivity.

Excited but not sure you tick every box? We are inclusive – we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.
We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future.

Please refer the Job description for details