Total Service Manager-Fire at Johnson Controls

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

150000.0

Posted On

08 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Satisfaction, Team Supervision, Service Sales, Contractual Obligations Fulfillment, Complaint Resolution, Revenue Responsibility, Fiscal Responsibility, Financial Planning, Accounts Receivable, Customer Service, Productivity Improvement, Employee Development, Hiring, Safety Compliance, Legal Compliance, Leadership

Industry

Industrial Machinery Manufacturing

Description

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer Competitive salary and bonus plan Paid vacation/holidays/sick-time Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Check us Out: A Day in a Life at Johnson Controls What you will do The Total Service Manager will drive customer satisfaction, supervising a team of technicians, service sales reps, inspectors, and administrators to support the district’s service customers. Will ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations. Scope of work to include managing employees in the following disciplines: Fire Alarm, Security, Fire Sprinkler Systems, Special Hazard Systems and Extinguishers/Commercial Kitchen-hood service. How you will do it Revenue Responsibility- Responsible for implementing plans, programs, and processes designed to meet or exceed corporate goals and objectives as well as maximizing market potential in all business segments to include new service sales, revenue, and profitability. Fiscal Responsibility- Responsible for managing the Service Department to an approved financial plan which includes operating expenses, accounts receivable/collections, manpower, capital, and inventory. Customer Service Responsibility- Responsible for departmental employees’ effective and timely customer communications, building solid customers relationships from initial contact through order acquisition, delivery and installation, and service. Productivity Improvement – Responsible for training service personnel, building a team with the skillset and customer service focus to support and grow the district. Accountable for the efficiency and productivity of the team. Ensures that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives. Conducts employee evaluations and/or communicates performance improvement strategies and actions. Employee Development- Empowers, organizes, and develops the local service staff into a cohesive and effective team trained and motivated to grow the business. Responsible for hiring quality individuals who possess the necessary skills, knowledge, talent, and experience to fill open job positions. Identifies areas such as sales skills, business and product knowledge, and customer service where training and development can enhance the department’s ability to meet current and future business needs. Maintains an open channel of communication among all departments and personnel to ensure consistent dialogue, foster initiative, and maintain employee morale. Will participate in technician ride-alongs to ensure compliance with corporate safety programs, review productivity, measure performance, and review technicians’ abilities. Must ensure complete understanding of company policies/processes, reviewing them with employees to promote understanding and compliance. Safety Compliance – Ensures that all employees comply with corporate safety programs and that employee safety training is complete and up-to-date. Completes all workplace accident investigations as required by the company’s EH&S policy. Identifies safety issues and hazards and notifies the corporate safety officer of conditions that require corrective action. Legal Compliance- Abides by Federal, State, and local laws and regulations, as well as all Company policies and procedures. What we look for Required: Bachelor degree preferably in a business or engineering discipline or equivalent experience. Minimum of 5-10 years’ experience in an integrated systems sales/service environment with a portion of time spent in a supervisory role. Strong, positive leadership skills. Action oriented. Strong understanding of P&L components and relationships Proficient with MS Office as well as online systems. Knowledge of Oracle a plus. Demonstrated management/leadership abilities to include training, team building, presentation and negotiation skills, administration, and effective interaction with Must be able to pass a pre-employment background screening and drug test. Possess a valid driver’s license and driving record that meets company requirements. HIRING SALARY RANGE: $100k-150k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

The Total Service Manager will drive customer satisfaction by supervising technicians, sales reps, inspectors, and administrators across various service disciplines including Fire Alarm, Security, and Sprinkler Systems. This role is responsible for ensuring contractual obligations are met while managing revenue, fiscal responsibilities, and improving team productivity and development.