Total Service Quality Sr. Analyst Total Service Quality Sr. Analyst at Nestlé

, , -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Advanced Portuguese, Advanced English, Customer Experience, Service Quality, Marketing Services, Project Management, Advanced Excel, PowerPoint, Quality Management Tools, Data Analysis, Continuous Improvement Methodologies

Industry

Food and Beverage Services

Description

Resumen de la Posición. Nestlé Business Services LATAM | Asunción, Paraguay. Integrated Marketing Services / Total Service Quality Sr. Analyst Turno Disponible: Lunes a Viernes de 08:00 a 18:00 hs. Nestlé Business Services está en la búsqueda de personas extraordinarias para unirse a nuestro equipo de clase mundial. En Paraguay, contamos con dos unidades de Nestlé: Nestlé Paraguay, responsable de la importación y distribución de nuestras marcas líderes, ha estado presente en el mercado hace 25 años. Por otro lado, somos Nestlé Business Services Asunción, el centro de servicios de Nestlé. Desde 2018, hemos estado operando en el mercado, ofreciendo servicios de en áreas como Supply Chain, Finanzas, Recursos Humanos, y Marketing Digital y Redes Sociales a todas las operaciones de Nestlé en América Latina, desde México hasta el sur del continente. Nuestros clientes son nuestros colegas. Nos enorgullece ser un equipo multicultural y diverso de profesionales apasionados por impulsar la mejora continua de procesos en colaboración con colegas de todo el mundo. Nos comprometemos a proporcionar servicios de alta calidad que apoyen la agilidad empresarial y fomenten la innovación digital. Si te identificas con esta descripción y estás buscando una oportunidad para unirte a una empresa donde realmente puedas aportar valor, ¡te invitamos a considerar unirte a Nestlé Business Services! Resumen de posición The TSQ Sr. Analyst within IMS will be responsible for ensuring excellence in the quality of services delivered by Nestlé Business Services to LATAM markets within the Integrated Marketing Services (IMS) stream. The role will focus on monitoring, analyzing, and continuously improving quality indicators, with a special emphasis on market satisfaction, SLA adherence, and the generation of actionable findings that enhance the internal client experience. Un día en la vida de... Lead the execution of the Total Service Quality (TSQ) program within IMS LATAM, ensuring that measurement mechanisms accurately reflect both perceived and delivered quality. Monitor, analyze, and report on IMS service quality results (e.g., CRM, Websites, Publishing, Search, Social Media Intelligence, etc.) to key stakeholders. Manage the quality evaluation agenda with market representatives, collecting structured feedback and generating clear recommendations. Prepare reports and executive presentations on TSQ indicators for governance meetings (e.g., MOR, QER, IMS Monthly Touchpoints). Collaborate with IMS operations teams to implement corrective actions and improvement plans, ensuring a closed feedback loop. Contribute to the definition and updating of service KPIs, aligned with NBS and IMS strategic objectives. ¿Qué te hará exitoso? -Advanced Portuguese (mandatory) -Advanced English (mandatory). -At least 3 years in roles related to Customer Experience, Service Quality, Marketing Services, or Project Management, preferably within multinational environments.-Advanced Excel and PowerPoint.-Quality management tools, surveys, and data analysis.-Familiarity with Continuous Improvement methodologies will be considered a plus. -Graduated (or ongoing) in Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or related fields. Resumen de la Posición. Nestlé Business Services LATAM | Asunción, Paraguay. Integrated Marketing Services / Total Service Quality Sr. Analyst Turno Disponible: Lunes a Viernes de 08:00 a 18:00 hs. Nestlé Business Services está en la búsqueda de personas extraordinarias para unirse a nuestro equipo de clase mundial. En Paraguay, contamos con dos unidades de Nestlé: Nestlé Paraguay, responsable de la importación y distribución de nuestras marcas líderes, ha estado presente en el mercado hace 25 años. Por otro lado, somos Nestlé Business Services Asunción, el centro de servicios de Nestlé. Desde 2018, hemos estado operando en el mercado, ofreciendo servicios de en áreas como Supply Chain, Finanzas, Recursos Humanos, y Marketing Digital y Redes Sociales a todas las operaciones de Nestlé en América Latina, desde México hasta el sur del continente. Nuestros clientes son nuestros colegas. Nos enorgullece ser un equipo multicultural y diverso de profesionales apasionados por impulsar la mejora continua de procesos en colaboración con colegas de todo el mundo. Nos comprometemos a proporcionar servicios de alta calidad que apoyen la agilidad empresarial y fomenten la innovación digital. Si te identificas con esta descripción y estás buscando una oportunidad para unirte a una empresa donde realmente puedas aportar valor, ¡te invitamos a considerar unirte a Nestlé Business Services! Resumen de posición The TSQ Sr. Analyst within IMS will be responsible for ensuring excellence in the quality of services delivered by Nestlé Business Services to LATAM markets within the Integrated Marketing Services (IMS) stream. The role will focus on monitoring, analyzing, and continuously improving quality indicators, with a special emphasis on market satisfaction, SLA adherence, and the generation of actionable findings that enhance the internal client experience. Un día en la vida de... Lead the execution of the Total Service Quality (TSQ) program within IMS LATAM, ensuring that measurement mechanisms accurately reflect both perceived and delivered quality. Monitor, analyze, and report on IMS service quality results (e.g., CRM, Websites, Publishing, Search, Social Media Intelligence, etc.) to key stakeholders. Manage the quality evaluation agenda with market representatives, collecting structured feedback and generating clear recommendations. Prepare reports and executive presentations on TSQ indicators for governance meetings (e.g., MOR, QER, IMS Monthly Touchpoints). Collaborate with IMS operations teams to implement corrective actions and improvement plans, ensuring a closed feedback loop. Contribute to the definition and updating of service KPIs, aligned with NBS and IMS strategic objectives. ¿Qué te hará exitoso? -Advanced Portuguese (mandatory) -Advanced English (mandatory). -At least 3 years in roles related to Customer Experience, Service Quality, Marketing Services, or Project Management, preferably within multinational environments.-Advanced Excel and PowerPoint.-Quality management tools, surveys, and data analysis.-Familiarity with Continuous Improvement methodologies will be considered a plus. -Graduated (or ongoing) in Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or related fields.

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Responsibilities

The TSQ Sr. Analyst will ensure excellence in service quality delivered by Nestlé Business Services to LATAM markets. This includes monitoring, analyzing, and improving quality indicators with a focus on market satisfaction and SLA adherence.