Tour Desk Agent at Westgate Resorts

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

18.0

Posted On

25 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Hospitality, Administrative support, Communication, Multitasking, Microsoft Office, Problem-solving, Data entry, Clerical assistance, File maintenance, Attention to detail, Professionalism, Teamwork, Phone etiquette

Industry

Hospitality

Description

Company Description The Vacation Internationale (VI) Sales Team in Orlando is proudly part of Westgate Resorts, one of the most recognized leaders in the vacation ownership industry. Operating within Westgate Palace Resort, this dedicated team connects guests with the Vacation Internationale ownership program, showcasing how flexibility and value can transform the way families vacation. As representatives of both VI and Westgate, team members uphold the company’s commitment to excellence, integrity, and service from the heart, while helping guests create lifelong vacation memories. Job Description As a Tour Desk Agent, you’ll be the friendly face that sets the tone for an unforgettable guest experience! In this front-facing role, you’ll welcome guests with warmth and professionalism, review any pre-arranged incentives, and ensure they’re fully prepared for their upcoming resort tour. Your positive attitude and attention to detail help create a seamless start to the tour process while supporting our sales team's success. If you love hospitality, thrive in a fast-paced environment, and enjoy helping guests feel informed and excited, this is the role for you! As a Tour Desk Agent, you will: Effectively check guests into and out of the tour assignments for that morning Coordinate the general office administration for the Vice President of the VOA. Provide clerical assistance to the General Manager and Senior Management as necessary Help with routine and special projects for the Vice President, General Manager and/or Senior Management Assist with researching, resolving, and documenting internal and external issues Compile and distribute daily and weekly statistical data to members of management, including reports and spreadsheet information about the resorts Coordinate general office administration including correspondence, photocopying, file maintenance, and supply inventory Answer multi phone lines, take messages and answer general questions regarding complaints and inquiries Qualifications High school diploma or GED (college coursework in hospitality a plus) 1+ year in customer service, hospitality, or administrative support preferred Friendly, professional communication and guest service skills Organized, detail-oriented, and able to multitask in a fast-paced setting Comfortable with Microsoft Office and handling phones/inquiries Problem-solver with a positive, team-focused attitude Additional Information Why Westgate? Comprehensive Health Benefits – Medical, Dental, and Vision Coverage Paid Time Off – Vacation, Sick, and Personal Time to Recharge Paid Holidays 401(k) with Generous Company Match to Support Your Future Daily Pay – Access Your Earnings When You Need Them Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance Wellness Programs to Support Your Well-Being Flexible Spending Accounts (FSA) Tuition Assistance to Help You Grow Your Career Military Leave Employee Assistance Program (EAP) – Support When You Need It Most Life, Disability, Accident, Critical Illness, and Hospital Insurance Pet Insurance for Your Furry Family Members Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More Low-Cost Gym Membership NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents Career Growth and Advancement Opportunities Community Involvement – Give Back and Make an Impact Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 45604-VI Palace Sales Career Site Category: Sales & Marketing Compensation: USD 14 - USD 18 - hourly

Responsibilities

The Tour Desk Agent manages guest check-ins for resort tours and provides administrative support to the management team. They are responsible for maintaining office files, handling phone inquiries, and generating statistical reports.