Tour Desk Agent at Westgate Resorts

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Check-in, Office Administration, Clerical Assistance, Research, Data Compilation, Correspondence, Photocopying, File Maintenance, Supply Inventory, Answering Phones, Customer Service, Professional Communication, Organization, Multitasking, Microsoft Office, Problem-Solving

Industry

Hospitality

Description

Company Description The Vacation Internationale (VI) Sales Team in Orlando is proudly part of Westgate Resorts, one of the most recognized leaders in the vacation ownership industry. Operating within Westgate Palace Resort, this dedicated team connects guests with the Vacation Internationale ownership program, showcasing how flexibility and value can transform the way families vacation. As representatives of both VI and Westgate, team members uphold the company’s commitment to excellence, integrity, and service from the heart, while helping guests create lifelong vacation memories. Job Description As a Tour Desk Agent, you’ll be the friendly face that sets the tone for an unforgettable guest experience! In this front-facing role, you’ll welcome guests with warmth and professionalism, review any pre-arranged incentives, and ensure they’re fully prepared for their upcoming resort tour. Your positive attitude and attention to detail help create a seamless start to the tour process while supporting our sales team's success. If you love hospitality, thrive in a fast-paced environment, and enjoy helping guests feel informed and excited, this is the role for you! As a Tour Desk Agent, you will: Effectively check guests into and out of the tour assignments for that morning Coordinate the general office administration for the Vice President of the VOA. Provide clerical assistance to the General Manager and Senior Management as necessary Help with routine and special projects for the Vice President, General Manager and/or Senior Management Assist with researching, resolving, and documenting internal and external issues Compile and distribute daily and weekly statistical data to members of management, including reports and spreadsheet information about the resorts Coordinate general office administration including correspondence, photocopying, file maintenance, and supply inventory Answer multi phone lines, take messages and answer general questions regarding complaints and inquiries Qualifications High school diploma or GED (college coursework in hospitality a plus) 1+ year in customer service, hospitality, or administrative support preferred Friendly, professional communication and guest service skills Organized, detail-oriented, and able to multitask in a fast-paced setting Comfortable with Microsoft Office and handling phones/inquiries Problem-solver with a positive, team-focused attitude Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 45604-VI Palace Sales Career Site Category: Sales & Marketing

Responsibilities

The Tour Desk Agent will be responsible for warmly welcoming guests, reviewing incentives, and ensuring they are prepared for their resort tour, while also handling general office administration for senior management. Key duties include checking guests in and out of tour assignments, providing clerical support, and compiling statistical data reports for management.