Tour Desk Agent at Westgate Resorts

Branson, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

20.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Check In Process, Office Administration, Clerical Assistance, Data Compilation, Spreadsheet Management, File Maintenance, Inventory Management, Answering Phones, Issue Resolution, Inquiry Handling

Industry

Hospitality

Description

Company Description Nestled on 145 beautiful, wooded acres in the heart of the Ozark Mountains, Westgate Branson Woods Resort is close to the action in Branson – "The Live Entertainment Capital of the World!" Help create remarkable guest experiences at our world-class resort, where guests can venture outside and take advantage of one of our many hiking trails to breathe in fresh air and admire the beautiful waterfalls, then relax in one of our spacious resort rooms. As one of the most beautiful Branson, Missouri, resorts, Westgate Branson Woods boasts the amenities travelers expect from a full-service resort hotel. As part of Westgate Resorts, recognized by U.S. News, as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description Tour Desk Agents will welcome our guests, go over any previously agreed upon incentives, and will prepare our prospective buyers for their tours. • Effectively check guests into and out of the tour assignments for that morning • Coordinate the general office administration for the Vice President of the VOA. • Provide clerical assistance to the General Manager and Senior Management as necessary • Help with routine and special projects for the Vice President, General Manager and/or senior management • Assist with researching, resolving, and documenting internal and external issues • Compile and distribute daily and weekly statistical data to members of management, including reports and spreadsheet information about the resorts • Coordinate general office administration including correspondence, photocopying, file maintenance, and supply inventory • Answer multi phone lines, take messages and answer general questions regarding complaints and inquiries Qualifications Customer service experience Ability to utilize the technology for the check in process Additional Information Weekends are required for this position. Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 36025-WR Branson Woods Resort Compensation: USD 16 - USD 20 - hourly

Responsibilities

Tour Desk Agents will welcome guests, review agreed-upon incentives, and prepare prospective buyers for their tours, including managing check-in and check-out for tour assignments. They will also provide essential clerical and administrative support to senior management, including compiling statistical data and handling general office tasks.