Employment Type: Ongoing/Non-Ongoing
Classification: Parliamentary Service Level 2
Closing Date: 11:30pm AEDT, 17 July 2025
Contact: Deb Acland, 0262774103, deb.acland@aph.gov.au

WHO WE ARE LOOKING FOR

Successful candidates will be able to collaborate effectively within a large and diverse team of passionate communicators to deliver a world class experience to every visitor to Australian Parliament house.
We are looking to fill multiple casual and part-time positions, with the flexibility to work full or part days across the entire week. Visitor Engagement operates over a 7-day roster, as Australian Parliament House is open to visitors 364 days a year.

The position requires the successful applicant to:

• Obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance as well as a current working with vulnerable people card (WWVP)
• Be walking and standing on a range of surfaces. It also requires talking and interacting with the public and building occupants for extended periods.
• Work on a roster where weekend, public holidays and some after-hours work may be required.
• Use voice amplification equipment for some aspects of the Tour Guide role.
• Wear a uniform.
• Undertake a pre-employment medical assessment.

At DPS, we are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people.

We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.
Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.
Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.