Tour Guide (Portuguese & Spanish-speaking) - Top of the Rock Rockefeller at SPS-North America

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

21.0

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Bilingual, Public Speaking, Team Player, Knowledge of History, Art and Architecture, Punctuality, Leadership, Communication, Enthusiasm, Adaptability, Guest Engagement, Wireless Tour Equipment Operation, Positive Attitude, Flexibility, Outgoing Personality

Industry

Outsourcing and Offshoring Consulting

Description

#parttime Job Title: Tour Guide Reports To: The Tour Guide will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. The SPS team has immediate openings for Tour Guides to come join our team at “Top of the Rock!”. Top of the Rock at Rockefeller Center is an iconic New York City attraction, offering breathtaking views of the city skyline from the Observation Deck. We are seeking dedicated and customer-oriented individuals to join our team! You will be the primary point of contact to greet and guide guests through the attraction while providing an exceptional guest service experience. We are seeking outgoing, high energy, and service driven people to come be part of our team! Typical Work Schedule: 7:00AM-4:00PM and 4:00PM-11:00PM/12:00AM Duties and Responsibilities: Greet, guide and register visitors Must be able to communicate in a clear and concise tone of voice Must be punctual and comfortable leading groups of 10-25 people Demonstrate a strong command of names, scripts, dates and stories representing this historic landmark Field all questions from guests regarding the Observation Deck and New York City Must actively increase their knowledge and awareness of the site Qualifications: Must be able to speak Portuguese and Spanish, and other languages is an advantage. Experience in art, architecture, history and art history is highly preferred Must feel comfortable in operating wireless tour equipment Outgoing, enthusiastic personality and genuine interest in providing optimal guest service Ability to understand and communicate in English, both verbally and in writing Must enjoy working with the public Cooperative, team player mentality Shifts: Must have open availability including early mornings, late nights, weekends and holidays Must be willing to work as necessary in changing climate conditions Maintain a positive attitude in the work environment Physical Demands: Physical Demands: Indoor/Outdoor position Walking and standing required for the majority of the workday MUST be flexible to work a variety of shifts including morning, evenings, weekends Travel: None or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $20—$21 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Responsibilities

The Tour Guide will greet and guide guests through the Top of the Rock attraction while providing exceptional guest service. They will also field questions from guests and demonstrate knowledge of the site's history and significance.