Position Title: Tour Manager – Flightseeing Operations
Department: Sales & Services
Reports to: Danny Lockaby
Reporting to you: Tour Logistics Manager, Dock & Transportation Manager

REQUISITE KNOWLEDGE, SKILLS, & ABILITIES:

• 2+ years of management or supervisory experience in tourism, hospitality, or aviation.
• Strong leadership, organizational, and communication skills.
• Proven ability to manage staff in a fast-paced, high-volume environment.
• Familiarity with cruise ship excursion operations is preferred.
• Flexible and able to work extended hours during peak season.
• Effectively interact and communicate with peers, managers, and other Department employees.
• Independently manage work and schedule to meet all deadlines and expectations.
• Skilled problem solving, ability to identify solutions, and execute standard relevant processes.
• Work effectively in a team environment, collaborating across work segments and departments with diverse personalities and requirements.
• Reliable and timely attendance, flexibility to work early mornings and evenings, or weekend days, when workloads require.
• Recognize opportunities to contribute and collaborate with other areas and departments when individual workloads are light.
• Exceptional verbal and written communication skills
• Proficiency in Microsoft Office Suite and systems such as FareHarbor, Swell, and TakeFlite.
• Conduct oneself with the highest level of integrity and confidentiality.

PHYSICAL DEMANDS AND REQUIREMENTS:

• Mobility across the site.
• Ability to handle stress and pressure created by simultaneous demands.
• Ability to work on-site, indoors and outdoors, with exposure to noise, heat and cold.
• Ability to frequently work at a fast pace with unscheduled interruptions.
• Ability to work with members of the public, requiring appropriate appearance and attire.
  ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EXPERIENCE/EDUCATION REQUIREMENTS:

• No felony convictions or criminal convictions that would interfere with job responsibilities.
• Minimum 18 years old.
  Disclaimer:
  The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable.
  This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification

ROLE SUMMARY:

The Tour Sales & Services Manager is a senior leadership role responsible for overseeing the company’s tour sales, development, logistics, dock and transportation operations. This position provides strategic guidance, operations support, and cross-departmental alignment to ensure seamless guest experiences and revenue achievement for all tours. The Tour Sales & Services Manager works closely with internal tour teams at ARS and Taquan Air, the marketing team, and external partners, including cruise lines, independent sales channels, and community organizations. This position will maintain alignment with company goals and values.

OTHER DUTIES AS ASSIGNED:

• Take on additional responsibilities to support the success of the organization and uphold company values and strategic goals.

SUCCESS IN THIS ROLE LOOKS LIKE:

• Number of new tours and/or value-added additions to existing tours successfully developed and launched.
• Partner satisfaction scores (via feedback and reviews) meet or exceed 90% satisfaction.
• Tour inventory, pricing and allotments are optimized based on market demand.
• Improved transportation utilization and financial performance.
• All contracts are renewed on time with favorable terms; new partnerships or upsell opportunities are identified annually.
• Onboarding, mentoring and training programs for direct reports, individual Tour Sales & Service Managers and customer service are executed with measurable improvements in team performance and retention.
• Independent bookings increase year-over-year through improved branding and outreach.
• Guest satisfaction surveys are consistently 4 stars or better.
• Monthly and seasonal performance reports are delivered on time showing accurate tracking of KPIs.
• Training and onboarding of seasonal staff are completed on schedule and rated effectively by new hires.
• Demonstrates alignment with company values through leadership behaviors and decision-making.
• 100% compliance with internal safety policies and DOT regulations.