Tour Operator

at  NGH Tours

QUALIFICATIONS:

Exceptional customer service skills
Previous experience as a Travel Agent is an asset
Self-motivated with effective time management skills, able to manage a varied workload
Exceptional written and oral communication skills
Ability to work independently as well as part of a team
Good problem-solving ability, attentive to detail
Detail-oriented
Able to work under high-pressure.

職責：

• 安排和協調團體旅行的所有方面，包括預訂酒店、交通和活動等。
• 準備每日旅行任務，包括旅遊團結構、景點預訂、車輛分配、行程更改、司機指示、酒店分配和特定客戶需求。
• 與酒店、餐廳、交通提供商和其他企業協商以獲得最優惠的價格。
• 預訂、數據庫管理和輸入、開票、客戶詳情。
• 審查所有旅行文件，確保所有細節在確定安排之前都是正確的。
• 在旅途中向客戶更新任何日程或行程的變更。
• 管理團體的行程，包括預約當地商家或企業的約會。
• 與客戶溝通，並提供有關旅行計劃和活動的信息。
• 以有效和圓滑的方式處理和記錄投訴。
• 提供有關酒店、餐廳、娛樂選擇和其他旅行相關主題的信息。

資格：

• 出色的客戶服務技能
• 必須具備相關旅行社經驗
• 自我激勵，具有有效的時間管理技能，能夠處理各種工作負荷
• 優秀的書面和口頭溝通技巧
• 能夠獨立工作以及作為團隊的一部分
• 良好的解決問題能力，細心入微
• 注重細節
• 必須懂中文 (普通話/廣東話)和英文
• 精通辦公軟件 Excel 和 Word
• 能在壓力下工作

Job Type: Full-time
Pay: $17.00-$23.00 per hour
Expected hours: 37.5 per week

Benefits:

• Casual dress
• On-site parking

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Tour operator: 1 year (required)

Language:

• Chinese (Mandarin/Canonese) (required)

Licence/Certification:

• TICO (preferred)

Work Location: In perso

• MUST Speak Chinese and English.
• Proficiency on Microsoft Office excel & word.
• Arranging & Coordinating all aspects of group travel, including booking hotels, transportations, and activities, etc.
• Preparing daily tour assignments including tour group manifests, attractions reservation, vehicle allocations, itinerary changes, Driver orders, hotel allocations, and specific guest requirements.
• Negotiating with hotels, restaurants, transportation providers, and other businesses to secure the best possible rates.
• Bookings, database management and entry, invoicing, guest details.
• Review all travel documents to ensure all details are correct before finalizing arrangements.
• Updating clients during the trip regarding any changes in schedules or itineraries
• Managing the group’s schedule, including booking appointments with local merchants or businesses.
• Communicating with clients and providing them with information about travel plans and activities
• Dealing with and documenting complaints in an efficient and diplomatic manner.
• Providing information about hotels, restaurants, entertainment options, and other travel-related topics.