Tour Sales Representative at Icy Strait Point LLC

Hoonah, Alaska, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Aug, 26

Salary

18.0

Posted On

10 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Professional Communication, Problem Solving, Microsoft Office, Online Booking Systems, Teamwork, First Aid, CPR

Industry

Travel Arrangements

Description

Tour Sales Representative Reports to: Sales Supervisor Category: Seasonal (April- September 2026) Salary Range: $18/ hour with bonus potential. Position Summary: Tour Sales Representatives promote and sell pier-side tickets to guests for all excursions available at Icy Strait Point. Tour Sales Representatives will ensure guests meet the required excursion requirements, ensure guests sign excursion waivers as required, and keep accurate records of excursion inventory and departure times. Essential Duties and Responsibilities: * Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable * Provide excellent customer service to all guests. * Provide guests with information about all tours available at ISP. * Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise. * Work as greeters to welcome guests and conduct guest orientations. * Sell shuttle tickets, take tickets, and load passengers. * Participate in all required trainings, including cross training for Guest Representative and Gondola Operator. * Assist within programs wherever needed. * Other duties as assigned. Experience, Skills & Qualifications: * Must have excellent customer service skills and the ability to communicate with guests and others in a professional, friendly and accurate manner. * Prefer experience in the tourism/visitor industry. * Prefer previous sales experience. * Present a professional and friendly attitude while working in a fast-paced environment. * Good problem-solving skills and the ability to think creatively. * Must be proficient in Microsoft Office programs, and willing to learn online booking systems. * Tour Sales Representatives must be able to learn, retain and relay excursion information. * Must be able to work in a team environment. * Adequate knowledge or willingness to learn about Tlingit culture. * Current First Aid and CPR certification is preferred. Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638. Applicants must have proof of legal authority to work in the United States. If you're ready to bring your passion for adventure to life and create amazing memories for others, apply today!

Responsibilities

Promote and sell pier-side excursion tickets while ensuring guests meet requirements and sign necessary waivers. Provide high-quality customer service, conduct guest orientations, and manage excursion inventory and departure records.