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Tour Verification Agent at Hilton Grand Vacations
Orlando, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Multitasking, Independent Work, Professional Demeanor, Computer Skills, Problem Solving Skills, Listening Skills, Teamwork, Voice Knowledge

Industry

Hospitality

Description
As an Experience Verification Coordinator at Hilton Grand Vacations, you will play a critical role in ensuring accuracy and compliance across all tours. Your mission is to verify and confirm that every tour is properly accounted for and coded, maximizing our pipeline and maintaining consistency across all sites. You will also manage fee collections for no-shows and rack rates, conduct discovery calls, and provide exceptional guest support to uphold. What will it be like to be a Team Member? At Hilton Grand Vacations, we put people first—starting with our customers and extending to our Team Members. We empower you to take ownership, deliver excellence, and grow your career while helping guests create unforgettable vacation experiences. With world-class properties, unparalleled benefits, and a culture built on inspired ownership, every day is an opportunity to make a grand impact. Why do Team Members Like Working for us? * Driven hourly pay plus bonuses * Get your earned pay any time before payday through DailyPay* * Medical, Dental, and Vision benefits starting on Day One! • Generous Vacation Time Off Program * Paid Sick Time * GO Hilton Discounted hotel rates worldwide • 401(k) program with company match * Employee stock purchase program - purchase shares at a discounted rate * Tuition and certification reimbursement programs • Recognition Programs and Rewards * Internal Growth and Career Pathing * And Much More!
Responsibilities
The agent is responsible for verifying and confirming that every tour is properly accounted for and coded to maximize pipeline and maintain consistency across sites. This role also involves managing fee collections for no-shows and rack rates, conducting discovery calls, and providing exceptional guest support.