Posted: 16/05/2025
Closing Date: 23/05/2025
Salary: $60,260.69 - $66,516.52
Job Type: Permanent - Part Time
Location: Cooma
Job Category: Customer Service

JOB DESCRIPTION

Package: $60,260.69 - $66,516.52 + 11.5% Super (Grade 4 of the SMRC Salary System 2024-2025)
Position Description: Tourism Consultant
Up to 28 Hours Per Week
The Cooma Visitor Centre operates 7 days a week from 9am – 3pm, rotating weekend shifts will be required.

ABOUT THE ROLE:

• To provide a professional, courteous and efficient service including the provision of information to visitors either face to face, online or via the telephone, sale of merchandise, TrainLink ticketing (Bombala Centre) and other duties associated with the operation of the Centre/s as directed by the supervisor
• Liaise, as required, with surrounding Visitor Information Centre’s
• Liaise, as required, with local and surrounding tourism businesses and attractions,
• Liaise with coach operators including sending out of regular updates regarding tours on offer
• Work as part of a small team focused on delivering high quality customer service,
• Work with the community on identified community development projects and programs,
• Undertake work in a safe and efficient manner, maintaining currency in relative training such as Work, Health and Safety,
• Conform to legislative requirements and apply Council Policy to activities undertaken
• Provide general administrative support for the Economic Development and Tourism team as required from time to time.
• Promote information sharing and knowledge transfer to drive evidence-based decision-making, enhance capability and optimise capacity
• Contribute to the performance of Council: demonstrate professional conduct, make the best use of knowledge, experience and skills and be accountable for own decisions and actions
• Contribute to a safe workplace: comply with legislative and organisational requirements and be accountable for own decisions and actions

To be successful in this role you will have:

• Demonstrated ability to communicate effectively with the public, volunteers and other persons, as required,
• The ability to work both unsupervised and as an active member of a team,
• Experience in cash handling and balancing the same against receipts,
• Familiarity with desktop applications such as Microsoft Office Suite and MYOB retail system
• Demonstrated ability to identify from current stocks on hand and anticipated usage patterns, items for which further stores need to be ordered.
• Current Class C drivers licence