TOURISM HOSPITALITY AND CATERING ASSISTANT

Location: Cwmcarn Forest Drive, Risca, Newport, NP1 7FA
Start Date: ASAP
Contract Duration: 2+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 12.65 per hour
Job Ref: OR11082

Responsibilities

• Assist with the preparation and sale of food and beverages.
• Support the delivery of key visitor services at attractions.
• Help achieve and exceed key performance targets.
• Welcome visitors and handle visitor-related enquiries.
• Provide an impeccable level of customer service.
• Deliver a comprehensive catering and retail service.
• Handle cash and card transactions for the sale of goods and services.
• Undertake cleansing duties as required to maintain the facility.
• Contribute to the accurate accounting of cash and card transactions.
• Ensure the correct handling and storage of food.
• Use and maintain catering equipment safely and appropriately.
• Assist with the accurate recording of temperatures in line with food safety legislation.
• Work across various attractions within the county borough of Caerphilly as needed.
• Adhere to working hours that include evenings, weekends, bank holidays, and potentially night-time shifts.
• Engage in physical activity, including standing for long periods and lifting or carrying supplies.
• Use hazardous substances safely for cleaning catering equipment.
• Manage interactions with customers, including handling challenging situations diplomatically.
• Wear provided uniform and Personal Protective Equipment (PPE) at all times.
• Maintain confidentiality and adhere to Council policies and procedures.
• Demonstrate commitment to ongoing personal development.

Person Specification

• Qualifications: Level 2 Food Safety awareness or ability to obtain this qualification within 3 months of taking up the post.
• Knowledge:
• A good knowledge of the county borough’s tourism product.
• A good understanding of health and safety practices.
• Skills:
• Excellent communication skills.
• Good numeracy skills.
• Ability to work well under pressure and adapt to changing needs.
• Ability to prioritize tasks and workloads to achieve high customer service standards.
• Ability to deal politely and professionally with a diverse range of customers.
• Welsh language skills are desirable.
• Experience:
• Experience working in a customer-focused environment.
• Experience in a hospitality and catering role.
• Other: Ability to work across the estate of visitor attractions throughout the County Borough of Caerphilly.

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Job Type: Full-time
Pay: £12.65 per hour
Expected hours: 37 per week

Experience:

• Tourism Hospitality and Catering Assistant: 1 year (required)

Work Location: In person
Reference ID: OR1108

• Assist with the preparation and sale of food and beverages.
• Support the delivery of key visitor services at attractions.
• Help achieve and exceed key performance targets.
• Welcome visitors and handle visitor-related enquiries.
• Provide an impeccable level of customer service.
• Deliver a comprehensive catering and retail service.
• Handle cash and card transactions for the sale of goods and services.
• Undertake cleansing duties as required to maintain the facility.
• Contribute to the accurate accounting of cash and card transactions.
• Ensure the correct handling and storage of food.
• Use and maintain catering equipment safely and appropriately.
• Assist with the accurate recording of temperatures in line with food safety legislation.
• Work across various attractions within the county borough of Caerphilly as needed.
• Adhere to working hours that include evenings, weekends, bank holidays, and potentially night-time shifts.
• Engage in physical activity, including standing for long periods and lifting or carrying supplies.
• Use hazardous substances safely for cleaning catering equipment.
• Manage interactions with customers, including handling challenging situations diplomatically.
• Wear provided uniform and Personal Protective Equipment (PPE) at all times.
• Maintain confidentiality and adhere to Council policies and procedures.
• Demonstrate commitment to ongoing personal development