POSITION SUMMARY:

We are seeking a highly skilled and experienced Sales and Services Manager to join our Tourism team at Visit Dallas. In this role, you will be responsible for the development, coordination and implementation of programs that enhance and increase visitation from international leisure markets, as well as domestic and international travel trade development. Your expertise in developing and fostering relationships with clients, account management, organizing familiarization tours and showcase events, and destination experience creation will be vital in contributing to the achievement of organizational objectives. This is a full-tim exempt level position.

DESIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree in a related field.
• Experience in the tourism or hospitality industry, including CVB/DMO, hotel or attraction sales.
• Intermediate experience working with Microsoft Office suite of products and CRM databases

ESSENTIAL ROLE AND RESPONSIBILITIES:

• Foster new and maintain positive and professional relationships with global clients and Visit Dallas members and stakeholders
• Proactively generate new tourism business through trade and consumer promotions in coordination with Visit Dallas members
• Plan, coordinate and execute tourism Familiarization (FAM) tours and Site Inspections for both domestic and international markets
• Represent Dallas at travel trade and consumer shows
• Proactively follow up on all sales initiatives, staying in regular contact with current and potentially new clients
• Create and executive presentations to clients, members and stakeholders
• Create and update product itineraries and other collateral for domestic and international markets in collaboration with the marketing team
• Utilize and maximize department resources, including budget, effectively and within compliance guidelines

ADDITIONAL RESPONSIBILITIES

• Provide program support to all department team members as needed
• Utilize and maintain CRM database and other systems in support of tracking activities and client information; generate reports as needed
• Contribute to the organization’s safe, healthy, positive, professional and productive work environment and team culture.
• Other duties as assigned.