TOURNAMENT OPERATIONS ASSOCIATE

• Are you passionate about esports and eager to help build global esports tournaments, both online and live?
• Do you enjoy building strong relationships with teams, talent, and partners to keep tournaments conflict-free?
• Are you detail-oriented, ensuring schedules, rules, and workflows run smoothly without errors?
  If the answers to the above questions are yes, then this role could be ideal for you!
  You will play a key role in producing world-class execution of tournament operations within GRID’s Tournament Services department, focusing on seamless delivery, cost control, and adherence to operational standards. Your role will be deeply involved in maintaining predictable and dependable delivery of esports tournament productions, and supporting the development of new tournament properties.

YOUR SKILLS WILL INCLUDE

• Strong understanding of the esports ecosystem and tournament operations
• Proven experience in managing logistical and operational tasks for live or online events
• Ability to stay calm and effective under pressure, ensuring delivery in high-stakes environments
• Excellent communication, planning, and organisational skills
• Proficiency with tournament tools, scheduling, and relevant software (e.g. Google Drive, Discord)
• Familiarity with broadcast production workflows and content delivery is a plus
• A team-first mindset with the ability to build positive relationships internally and externally
• High-level English written and verbal proficiency, additional languages are a plus, incl. Russian, Ukrainian, Portuguese, Spanish

• Own the day-to-day execution of assigned tasks in tournament operations, covering invites, scheduling, and admin workflows, interfacing with partners and internal teams where applicable
• Communicate clearly and professionally with teams, talent, and partners, resolving conflicts quickly
• Manage scheduling to avoid conflicts, aligning with tournament timelines, team availability, and production requirements
• Enforce rulebooks and formats consistently, ensuring compliance and clarity across all participants
• Support internal and external tournament operations stakeholders to ensure effective and professional tournament operations
• Create and maintain documentation (invites, brackets, Discord channels, etc.) that is complete and organised
• Maintain strong relationships with professional teams and external partners (e.g. HLTV, broadcast partners)
• Support the tournament operations team in administrative functions, such as legal team agreements and prize money invoicing
• Report on tournament delivery metrics, flagging risks, and supporting resolution of operational issues