Tours Operations Duty Supervisor at SOH Career Site

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

91239.0

Posted On

27 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Day-to-day Operations Oversight, Customer Service Standards, Tour Product Delivery, Rostering, Timekeeping, Payroll Support, Cost Management, Stakeholder Collaboration, Commercial Awareness, Financial Outcomes Awareness, Training, Performance Management, Ticketing Administration, WHS/OH&S Compliance, Problem-Solving

Industry

Performing Arts

Description

Job Status: Part Time (32 hours per week) Temporary (12 months) Salary: Base salary of $91,239 per annum plus 12% Superannuation Contributions (pro-rated to $72,991 over 32 hours) Applications Close: Tuesday 10 February 2026 at 11:55pm Role Enquires: recruitment@sydneyoperahouse.com An organisation where diversity of thought and experience is valued, supported and respected. THE HOUSE The Sydney Opera House occupies a unique place in the cultural landscape. A globally recognised icon synonymous with inspiration and imagination, it’s one of the world’s busiest performing arts centres, the nation’s premier tourism destination and a World Heritage masterpiece that belongs to the people of NSW. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera House’s future and be provided with opportunities to grow and develop while making a positive contribution to our community. The Opera House is a living work of art. A place of possibility and wonder – on and off the stage. We bring people together to be uplifted, empowered and entertained. As set out in the Sydney Opera House Strategy 2024-2026, our ambition is to be Everyone’s House. To make this real, we are focused on four themes that underpin our organisational values (Creativity, Courage, Inclusivity, Integrity, Collaboration and Care): Everyone feels welcome here. We better understand and connect with the community. We are future ready. We lead and inspire positive change. For more information about the Sydney Opera House please refer to our website. YOUR NEW ROLE This role provides inclusive leadership and day-to-day supervision of Sydney Opera House Tour Guides, supporting the delivery of high-quality, accessible tour experiences for all visitors. It oversees daily tour operations, customer service standards, and tour product delivery, while also contributing to efficient administration such as rostering, timekeeping, payroll support, and cost management. The position works collaboratively with internal teams and key stakeholders to support guided tours and promotional activities and considers operational decisions with an awareness of commercial and financial outcomes. Further detailed information about the role and its requirements can be obtained from the role description. ARE YOU THE ONE? Key Responsibilities/skills: Oversee and coordinate the day-to-day guided tours operation, including weekends and some evenings, ensuring smooth delivery and issue resolution. Lead, develop, train and performance-manage a cohesive, skilled and customer-focused team of Tour Guides. Support efficient rostering, ticketing and administrative processes in collaboration with internal teams to ensure cost-effective operations. Champion exceptional customer experiences across all tour touchpoints, addressing concerns and maintaining high service standards. Support the introduction and delivery of new tour products and services, engaging guides through change. Contribute to strategic planning to ensure tourism operations align with organisational goals and financial sustainability. Maintain a safe environment for staff and visitors in line with WHS/OH&S requirements. Demonstrate strong leadership, organisational, communication and problem-solving skills, working independently when required. THE PERKS The Sydney Opera House give you access to a fantastic range of benefits including: 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden. 5 weeks’ annual leave for all ongoing and temporary staff. Access to salary packaging and discounted health insurance. Access to a range of professional development programs and staff engagement initiatives. Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (SEALs) and more. Fitness Passport and complimentary wellbeing programs including pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives. Working for an organisation with a 6 Start Green Star performance rating from the Green Building Council of Australia. Working for an organisation committed to the United Nations Sustainable Development Goals and the world’s first arts organisation to join the UN’s Global Compact, an international sustainability initiative designed to build a better future for us all. Complimentary tickets to shows. And many more! EQUITY AND INCLUSION The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes you for who you are – as you are. So if you require any adjustments to the recruitment process, please contact us as recruitment@sydneyoperahouse.com to discuss. Even if you think you’d be a great fit, but don’t necessarily tick every box in the role description, please get in touch. We welcome and encourage applications from First Nations people, recognising the value, unique skills and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders, people who are d/Deaf and/or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, refugees and the LGBTQIA+ community. NEED TO WORK FLEXIBLY? We know flexibility means different things to different people, so let us know how we can support you to be your best. SOUND LIKE YOU? APPLY NOW Please submit your cover letter and CV via our online portal. In addition you will be prompted to answer the two following targeted questions in the online application platform. Outline your previous experience and highlight what you think are the most important characteristics you possess that will enable you to be successful in this role. Provide an example of when you managed competing demands whilst supporting a team. What was the situation and how did you determine what was a priority. To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result. A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan. Applications will not be accepted from recruitment agencies.

Responsibilities

This role provides inclusive leadership and day-to-day supervision of Tour Guides, ensuring the delivery of high-quality, accessible tour experiences and overseeing daily tour operations and customer service standards. The supervisor also supports efficient administration tasks like rostering, timekeeping, payroll support, and cost management.