Global Pacific Support is looking for skilled and motivated individuals to join our team as Towing Dispatchers. As a Towing Dispatcher, you will play a vital role in managing and coordinating our towing services, ensuring that our customers receive prompt and high-quality assistance. The ideal candidate should have excellent communication skills, attention to detail, and the ability to thrive in a busy environment.

REQUIREMENTS:

• Previous experience in dispatching, particularly in the towing or roadside assistance industry, is highly preferred.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Proficiency in dispatch software and systems.
• Capability to work in high-pressure situations and make quick, informed decisions.
• Familiarity with local road networks and geography is an asset.
• Flexibility to work in shifts, including nights, weekends, and holidays.
• Commitment to excellent customer service and problem-solving skills.
• Ability to work effectively as part of a team in a fast-paced environment.

• Handle incoming calls from customers in need of towing services and gather necessary information such as vehicle type, location, and service requirements.
• Input and manage customer information in the dispatch system accurately and efficiently.
• Dispatch tow trucks and service personnel to customer locations based on urgency and availability.
• Monitor the status of tow trucks and provide updates to customers regarding expected arrival times.
• Communicate clearly with towing staff to ensure that all service requests are executed smoothly and efficiently.
• Maintain thorough records of all calls, dispatches, and customer interactions.
• Address and resolve customer inquiries and concerns professionally.
• Collaborate with team members to optimize operations and enhance customer satisfaction.