Toyota Service Appointment Coordinator at The Jim Pattison Auto Group

Victoria, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

22.0

Posted On

19 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, Communication, Organization, Data Entry, Interpersonal Skills, Time Management, Conflict Resolution, Administrative Support, Record Keeping

Industry

Railroad Equipment Manufacturing

Description

Jim Pattison Toyota Victoria is seeking a personable and organized Service Appointment Coordinator to be the first point of contact for customers looking to book vehicle maintenance and repairs. In this role, you will manage incoming service inquiries, schedule appointments, and help customers understand what to expect when they bring their vehicle in. Your organization and communication will help ensure a smooth experience for customers and an efficient workflow for the Service Department. A Day in the Life Schedule and confirm service appointments accurately and efficiently across phone, email, and online channels Greet customers in a warm, professional manner and gather vehicle and service information prior to arrival Coordinate with Service Advisors to ensure appointment slots align with shop capacity and technician availability Follow up with customers regarding appointment reminders, service updates, and vehicle status Manage the service drive schedule to optimize workflow and minimize customer wait times Liaise with the Parts Department to confirm parts availability ahead of scheduled appointments Maintain accurate customer and vehicle records within the dealership management system Handle customer inquiries, concerns, and escalations with professionalism and a solutions-focused approach Support the Service team with administrative tasks as required to maintain smooth daily operations Follow all company policies, procedures, and safety standards Ensure a high degree of confidentiality with company and customer information Participate in maintaining a supportive and engaging working environment What We're Looking For Previous experience in a customer facing, administrative, or automotive service role is preferred Experience with dealership management systems or scheduling software is an asset Exceptional communication and interpersonal skills, both verbal and written Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment Detail oriented with a high degree of accuracy in data entry and record keeping Ability to remain calm, professional, and focused under pressure Ability to work effectively both independently and as part of a team Reliable, punctual, and dependable A valid BC Driver's License is required How to Apply If this sounds like a great fit, please apply with your resume today! Visit our Careers Page to explore other opportunities: https://www.jpautogroup.com/careers/ This role requires successful candidates to submit a satisfactory Driver’s Abstract. We thank all applicants for their interest; however, only those selected for interviews will be contacted. We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.

Responsibilities

Act as the first point of contact for customers to schedule vehicle maintenance and repairs while coordinating with service advisors and the parts department. Manage the service drive schedule to optimize workflow and maintain accurate customer records in the dealership management system.