Key responsibilities will include:

• Managing a caseload of Employers’ Liability and Public Liability claims.
• Reviewing and assessing liability, quantum and coverage.
• Establishing the circumstances surrounding claims and identifying potential fraud or third-party involvement.
• Instructing and liaising with solicitors, loss adjusters, investigators and other external suppliers where appropriate.
• Negotiating settlements with claimants and their representatives.
• Making appropriate indemnity and liability decisions within delegated authority.
• Maintaining accurate claims records and ensuring files are handled in accordance with FCA and client requirements.
• Providing a high level of service to clients, brokers and other stakeholders.
• Identifying opportunities to improve claims outcomes and minimise claims leakage.
• Managing claims in line with agreed SLAs, KPIs and internal governance requirements.
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