ABOUT THE ROLE

Base Location: Reading. This is a hybrid role which requires a minimum of two days per week to be completed within the advertised location.
Salary: £29,504 - £34,757 + a range of other benefits to support your family, finances and wellbeing.

WHAT IS THE ROLE?

As an TPI Relationship Manager, you will be responsible for acting as a conduit between SSE’s Commercial Third Party Intermediaries & Energy Brokers and our Customer Contact Teams. You will oversee a defined portfolio of intermediaries, providing a point of escalation for any urgent queries or concerns raised by their associated SME customers, including those unresolved within our standard operational Business SLAs.
Working closely with our Sales and Service teams, you will cultivate excellent relationships with all internal and external stakeholders, allowing you to proactively assess the service needs of your individual clients, to determine opportunities to continue to deliver exceptional Customer Service.

As part of your role you will;

• Cultivate strong working relationships with both internal and external stakeholders linked to your portfolio
• Support our Sales team by attending meetings with your defined TPI / Energy Brokers to ensure customer satisfaction
• Collaborate with Internal service teams within Business Energy to seek resolution for concerns impacting your portfolio

• Proactively manage your broker portfolio ensuring all commitments are kept, whilst also identifying future opportunities to improve service, efficiency and direct customer experience.Provide feedback and insight to the Service leadership teams to support enhancements to customer experience

To be considered for this role, we would love you to have:

• Previous experience of managing customer relationships within a Customer Service environment
• Excellent planning and organisational skills.
• Analytical and problem-solving ability.Demonstratable experience of successful stakeholder engagement