TPM Case Manager at HSBC Securities Services Luxembourg

Guangzhou, Guangdong, China -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Risk Management, Third Party Management, Financial Services, Collaboration, Attention to Detail, Quality Assurance, Problem Solving, Communication, Coaching, Influencing, Regulatory Compliance, Project Management, Mentoring, Stakeholder Engagement, Documentation, Audit Experience

Industry

Financial Services

Description

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of TPM Case Manager . Principal responsibilities The TPM Case Manager to; Be the single point of contact for the relevant SROs, building a strong collaborative relationship Build an understanding of the engagement, the service and the risks associated with engagement categories Proactively manage the end-to-end engagement with the SROs, ensuring that actions are completed in a timely manner Perform validation of engagements to ensure that it has been correctly classified and following the correct TPM process, remediation of data issues Assess the risk associated with an engagement via the completion of the Pre-Assessment and IRQ (Inherent Risk Questionnaire), Perform periodic updates to the Pre-Assessment and IRQ (if triggered) Review contract wherever required to understand more about the obligations and relevant contractual clauses. Execute all pre-contract tasks and activities against defined quality standards Perform a detailed review of the Residual Risk Questionnaires received from external third parties, reviewing responses and evidence against defined quality standards and engaging with suppliers where appropriate Coordinate any risk mitigation remediation activity between third party, SROs and other internal parties Execute all post-contract tasks and activities against defined quality standards Coordinating engagement exit activities between SRO, internal and external parties to ensure that engagements are exited compliantly to TPR policy Ensure that SROs and Business operate in line with the required frameworks, the prevailing regulatory and industry standards and HSBC’s Policies & FIMs Obtain all necessary approvals from the SROs Provide guidance to the SROs to ensure adherence to policies and processes Proactively seek advice, where needed, from the TPM SME’s (Third Party Management Subject Matter Experts) or Team Lead Act as a trusted partner, ensuring the SROs feel supported and build trust and credibility in the Hub by acting with integrity and professionalism in day to day engagements Escalate any issues in a timely manner to HUB Team Lead or Subject Matter Expert Documenting findings from the quality assurance reviews Maintaining and observing HSBC internal control standards, as well as timely implementation of internal and external audit points, together with issues raised by external authorities. The AVP - TPRM Case Manager to; Manage a portfolio of third party engagements (including more complex engagements), completing the risk assessment and associated due diligence on behalf of the business, utilising HSBC’s risk management tool Archer and any other internal systems Support the Hub and in particular the TPRM Case Managers through mentoring, training and handling queries The single point of contact for the business, building a strong collaborative relationship and proactively managing the end-to-end engagement, ensuring that actions are completed in a timely manner Build an understanding of the engagement, the service and the risks associated to the business and the category of spend Engage (as required) all necessary internal and external stakeholders in both 1LOD and 2LOD Contribute to design and process improvements by providing feedback and suggestions as well as lead some initiatives Document a summary view of the activities performed on behalf of the business and observations / residual risks associated to the third party so that the business can make an informed decision against their risk appetite Ensure that the Business operate in line with the required frameworks, the prevailing regulatory and industry standards and HSBC’s Policies & FIMs Act as a trusted partner, ensuring the business feel supported, building trust and credibility in the Hub by acting with integrity and professionalism in day to day engagements Escalate any issues in a timely manner to HUB Team Lead or Subject Matter Expert Maintaining and observing HSBC internal control standards, as well as timely implementation of internal and external audit points, together with issues raised by external authorities. Engage in complex cases with TPM Case Managers and resolve any issues or disputes with TPEM and TPROs Share knowledge and best practice with the TPM Case Managers & team Requirements Functional Knowledge Experience within a risk management role, preferably within third party management. Financial services experience or at a regulatory agency or major consulting firm is desirable Experience of managing a complex portfolio of work A good understanding and experience of the Global Businesses and Global Functions within a Bank, the regulatory environment within the region and knowledge of third party risk Demonstrable examples of team work and collaboration with internal and external customers Attention to detail and proactive awareness of internal and external policies Prior quality assurance or audit experience in the context of procurement or supplier relationships would be beneficial Strong problem solving skills and ability mentor & coach team members. Experience of managing simple projects to time and quality Have excellent communication, coaching and influencing skills with peers, subordinates and suppliers Excellent written and verbal communication skills and proficient in MS tools A good understanding of 1 or more Risk Domains is desirable (providing support and guidance to business functions); Resilience Risk (Buildings, Business Continuity, Information & Cyber, Physical Security, Transaction Processing) People Risk, Legal Risk, Financial Crime and Fraud Risk (Anti-Bribery & Corruption), Anti Money Laundering, Sanctions, Internal Fraud) Financial Reporting and Tax Risk, Regulatory Compliance Risk, Strategic (Reputational) Risk, Model Risk Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Responsibilities

The TPM Case Manager serves as the single point of contact for relevant SROs, managing the end-to-end engagement and ensuring timely completion of actions. Responsibilities include risk assessment, contract review, and coordinating risk mitigation activities.