SKILLS AND EXPERIENCE

• Extensive relevant TPPD adjusting experience
• Strong Client relationship building, report writing and communication skills
• Excellent customer service, organisational & planning skills

EDUCATION AND QUALIFICATIONS

• Ideally ACII and/or ACILA or LLB/ILEX qualified, or working towards

The responsibilities of the TPPD Adjuster include (though are not limited to):

• Investigate and manage a portfolio of TPPD claims, including PL related.
• Conducting site visits when necessary, investigating and establishing all 3rd party involvement and collation of any additional claims related evidence and information
• Build rapour and a detailed appreciation of the operations impacting the claim and ensure and understanding of cover with the Insured, Broker, and Insurer.
• Identify and verify sufficient information to set an accurate quantified reserve that can be effectively demonstrated to insurers.
• Negotiate an appropriate solution to the claim within the terms of the policy.
• Assess and provide a pragmatic view of issues and relevant solutions to complex claims
• Prepare reports and provide detail on all aspects of the claim, including policy analysis, quantum (including business interruption if appropriate), recovery and any future actions.
• Instruct, monitor and control claim related experts such as: lawyers, forensic scientists, surveyors, damage mitigation and other experts as appropriate
• Establish and agree a communication plan with all interested parties.
• Calculate and approve interim payments, when appropriate and prepare interim reports.
• Calculate and agree detailed and fully evidenced settlement of claims and prepare comprehensive final reports with supporting documentation.
• Maintain continual professional development in any technical or legal changes which may have a bearing on major loss and complex claims.
• Ensure compliance with regulatory requirements at all times and highlight any contravention to the Risk and Compliance Manager.