The TPR EMR Coach under direct supervision from the Market Clinical Informatics Manager and according to established policies and procedures functions as a clinical application expert and is primarily responsible for training TPR office staff to efficiently use clinical applications including but not limited to Athena, Dragon, Medi-Mobile and Collector. The TPR EMR Coach will proactively provide at the elbow support to clinic staff. The TPR EMR Coach is responsible for purposeful clinic rounding; providing direct support to providers and staff to ensure end users successfully integrate clinical applications into clinical workflow. The TPR EMR Coach ensures consistent and effective use of the applications that align with policy, procedure, and standards. The TPR EMR Coach may at times create education content to communicate and educate providers and staff. The TPR EMR Coach regularly provides suggestions and seeks feedback from physicians, clinicians and office staff communicating such information to the Market Clinical Informatics Director.
The TPR EMR Coach collaborates with the Market Clinical Informatics Manager to improve physician and clinicians’ satisfaction with the clinical applications, promote “voice of the customer” and improve IS service and support.
Must be in or able to commute to the Market daily.
Up to 25% travel outside of market and 75% travel within market. As travel is required, an MVR on the final candidate is required.

Responsibilities

• Acquisitions-Onsite onboarding and training of physicians and support staff (PSR, MA, referral staff, biller, coder and PM) in outpatient offices on Athena, Patient Portal, Phreesia, MediMobile, Dragon dictation and Virtual Visits
• Assists with systems implementation including analysis, design, configuration, testing, and support activities
• Review and share new system release items with critical stakeholders. Test and ensure features are compliant with Tenet policies
• Provides recommendations on requests related to EHR workflows and functionality onsite weekly
• Assist with custom template development, scheduling templates, EPCS setup, HIE request, TAO and practice role request
• Proactively schedule on-site clinic visits to assess adoption, and efficient use of clinical systems and address issues brought forth from clinic staff
• Create and submit visit reports to leadership
• Monitors end user reports to assess trends and identifies opportunities to increase efficiency
• Enters/Processes TenetOne tickets (including patient merge, training request offboards)
• New Hire CSS orientation
• Create/Review educational materials on a regular cadence

Qualifications

• Minimum of one year experience in ambulatory clinical settings such as physician clinics or other OP settings is required
• Minimum of one-year prior experience in the use of and/or implementation of clinical information systems is required
• Athena experience preferred
• High School Diploma or GED required
• Required: High School Diploma
• Ability to develop, maintain and collaborate with clinicians
• Ability to problem-solving and resolve conflict
• Understands clinical workflow and has the skill set to integrate technology into clinical practice
• Excellent verbal, presentation, and written communication skills required
• Must serve as a model of credibility, professionalism, and customer service
• Other duties as assigned by supervisor

• Acquisitions-Onsite onboarding and training of physicians and support staff (PSR, MA, referral staff, biller, coder and PM) in outpatient offices on Athena, Patient Portal, Phreesia, MediMobile, Dragon dictation and Virtual Visits
• Assists with systems implementation including analysis, design, configuration, testing, and support activities
• Review and share new system release items with critical stakeholders. Test and ensure features are compliant with Tenet policies
• Provides recommendations on requests related to EHR workflows and functionality onsite weekly
• Assist with custom template development, scheduling templates, EPCS setup, HIE request, TAO and practice role request
• Proactively schedule on-site clinic visits to assess adoption, and efficient use of clinical systems and address issues brought forth from clinic staff
• Create and submit visit reports to leadership
• Monitors end user reports to assess trends and identifies opportunities to increase efficiency
• Enters/Processes TenetOne tickets (including patient merge, training request offboards)
• New Hire CSS orientation
• Create/Review educational materials on a regular cadenc