COMPANY OVERVIEW:

Join our team at TPS Cornwall, we are a leading player in the motor parts sector. We are committed to delivering top-notch products and services, and we are seeking a dedicated Parts Sales Executive to contribute to our success. As a company that values innovation, collaboration, and customer satisfaction, we provide an exciting and dynamic work environment for our employees.

Experience and Knowledge:

• Previous experience in a parts or distribution operation involving regular telephone contact with retail or trade customers, or experience in a fast-paced and/or telesales environment.
• Ability to build strong and trusting relationships.
• Excellent communication skills and telephone manner.
• Good IT skills.
• Demonstrates excellent attention to detail and accurate record-keeping

JOB PURPOSE:

The Parts Sales Executive is responsible for achieving sales targets, building lasting customer relationships, and providing expert knowledge and support. The role requires a professional representation of the TPS brand and a commitment to being a brand champion.

KEY RESPONSIBILITIES:

Selling:

• Achieve personal target KPIs and revenue objectives within the designated customer sets.
• Identify and recommend parts to meet customer sales requirements accurately.
• Utilise product promotions effectively to achieve specific targets.
• Identify and capitalise on upsell opportunities to contribute to overall sales growth.
• Stay updated on new or updated parts through training courses and regular information updates.

Customer:

• Always provide high-level customer service.
• Build strong relationships with clients through regular phone and email interactions.
• Ensure a high level of service by understanding customer requirements, responding to requests, and providing expert advice.
• Efficiently handle trade customers visiting the TPS Centre.
• Resolve customer concerns or complaints professionally and promptly.

Internal:

• Maintain accurate customer records in compliance with the Data Protection Act.
• Communicate credit status to customers in a timely manner.
• Handle customer complaints and disputes professionally and promptly.

Communication:

• Assist, support, and liaise with the warehouse team and drivers to ensure excellent customer service.
• Collaborate with the Sales Manager and others to achieve sales targets.
• Provide feedback on customer comments to improve the overall customer experience.

Systems and Processes:

• Handle incoming calls and customer enquiries within SLA and strive towards achieving centre KPIs.
• Ensure proper and accurate use of all systems (e.g., EKTA/vin-lookup) for searching and ordering parts.
• Complete all required documentation accurately and promptly.
• Maintain a clean, tidy, and efficient working environment.

Key Competencies:

• Customer Experience
• Knowledge of the customer buying cycle
• Managing Self
• Operational Effectiveness

Experience and Knowledge:

• Previous experience in a parts or distribution operation involving regular telephone contact with retail or trade customers, or experience in a fast-paced and/or telesales environment.
• Ability to build strong and trusting relationships.
• Excellent communication skills and telephone manner.
• Good IT skills.
• Demonstrates excellent attention to detail and accurate record-keeping.

Hours:

• 44 hours per week
• 1 in 3 Saturdays 8am - 1pm

Benefits:

• A bonus scheme is also in place

If you’re passionate about sales, customer satisfaction, and being part of a dynamic team, we invite you to apply for the Parts Sales Executive position at TPS Cornwall. Join us in driving success and delivering excellence in the motor parts sector.