JOB SUMMARY

The advertised roles will be primarily based within the Information, Compliance and Assurance Team, however the successful candidate may be required to support other operational areas of the TRA, including its casework team. This is an opportunity to work across areas providing variety and building experience for the successful person.
The Information, Compliance and Assurance Team (ICAT).
ICAT are responsible for managing all TRA correspondence, and data incident reporting. They are also responsible for triaging correspondence to the relevant team.

JOB DESCRIPTION

This is an exciting role where you will be able to contribute to the TRA’s statutory responsibility in regulating the teaching profession.
The role will include managing Subject Access (SAR) and Freedom of Information (FOI) requests and support with the drafting of Treat Official (TO) correspondence and complaints.
The role will include being the first point of contact for queries received through the email inbox and enquiry telephone line. Drafting and responding to correspondence received. You will speak to multiple stakeholders engaged in TRA work, including teachers, witnesses as well as dealing with enquiries from members of the public, press and police forces.
The postholder will work with the TRA’s information management systems to support schools and other stakeholders to answer their enquiries, ensuring updates are in a timely and highly accurate manner. The postholder will also provide other administrative support as required.
This is a fast-paced role, and the successful candidate will need to be able to balance competing priorities and deadlines.
Please note that cases managed by the TRA may contain sensitive and/or disturbing material.

APPLICATION AND SIFT

To apply for this role you will be asked to provide a CV and Statement of Suitability (max word count 1000 words).
Your statement should evidence how your previous skills and experience align to the job description and essential criteria, please include examples as evidence.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

ICAT SPECIFIC RESPONSIBILITIES:

• Review and quality assure correspondence drafted by colleagues.
• Contribute to discussions on correspondence both internally with TRA, as well as with advisory services such as the Data Protection Office and Freedom of Information Equality Duty Team.
• Report data incidents and escalate where necessary to the relevant advisory services.
• Answer subject access requests by way of considering and redacting documents under the Data Protection Act 2018.
• Answer freedom of information requests and subject access requests made to TRA for information that will go into the public domain, ensuring appropriate sign off is obtained.

WIDER TRA SPECIFIC RESPONSIBILITIES:

• Ensuring information about cases is kept up to date and secure.
• Monitor, triage and allocate correspondence for all communications.
• Contact with stakeholders including: teachers, witnesses, legal representatives and volunteer panellists.
• Collaborating with internal colleagues to support the Professional Conduct Panel hearings.
• Support the logistical arrangements associated with managing hearings both on site and virtually.
• Documenting decisions of and publishing the outcomes of hearings.

SHARED ROLES RESPONSIBILITIES:

• Completing administrative duties and provide administrative support.
• Contact with stakeholders, responding to email and telephone queries accurately and efficiently.
• Collaborating with internal colleagues to support the work of the TRA.
• Work confidently with various information management systems and use a database system to input data, action change of detail requests and search records.
• Adopt an approach of continuous improvement in the role.
• Develop a good working knowledge of both DfE and TRA correspondence processes.
• Draft responses to customers such as requests from police, DBS, teachers and members of the public.

As this role includes completion of the Level 3 Business Administrator apprenticeship (for the ICAT function) and there may be an opportunity to enrol on to a Level 3 Public Sector Compliance Investigator apprenticeship, please check the eligibility requirements below using the apprenticeship standards: Business administrator / Institute for Apprenticeships and Technical Education Public sector compliance investigator and officer / Institute for Apprenticeships and Technical Education

• You must have lived in the UK for 3 years prior to apprenticeship start date and not be undertaking another apprenticeship at the same time.
• You must not already have a substantial amount of the skills and knowledge that is covered in the contents of the apprenticeship standard.
• You must not have already worked in a similar role, or your previous learning, and/or work experience covers the contents (Knowledge, Skills, and Behaviours) of the apprenticeship standard