Track and Trace Agent at Transgroup Express, LLC

Torrance, California, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

21.0

Posted On

23 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Logistics, Freight Forwarding, Shipment Tracking, Customer Service, Problem Solving, Communication, Coordination, Ms. Office, Ms. Excel, Active Listening, Telephone Etiquette, Time Management, Attention To Detail

Industry

Freight and Package Transportation

Description

About Scan Global Logistics: At Scan Global Logistics every person has an opportunity to unlock potential. We are a full-service global logistics provider present on all continents. By bringing a human approach to everyone, everywhere, we make the world a little less complicated. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air, or any other modes of transportation. Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun. This is a direct hire, full time, on-site position based in Torrence, CA. Position Overview: As a Track and Trace Agent, you will be responsible for monitoring shipments to ensure timely delivery and accurate tracking. You will work closely with carriers, warehouses, and customers to provide updates and quickly resolve any issues during transit. Job Description: * Track and monitor shipments using internal systems to ensure on-time delivery. * Provide regular and real-time shipment updates to customers and internal teams. * Communicate with carriers and warehouses to gather status updates and resolve issues. * Identify delays or service problems and take immediate action to address them. * Maintain accurate tracking information in the system. * Respond promptly to customer inquiries regarding shipment status. * Coordinate with internal departments including dispatch, warehouse, and billing to ensure operational efficiency. * Escalate critical issues when needed to ensure timely resolution. Education and Experience: * Minimum 2 years of experience in logistics, freight forwarding, or domestic transportation is required * Experience in shipment coordination, tracking, or operations support is preferred Qualifications: * Customer service oriented * High attention to detail * Problem solving attitude. * Active Listening * Telephone Etiquette * Basic Software Skills (Ms. Office & Ms. Excel) * Basic Computer Skills * Strong communication and coordination skills * Ability to work in a fast-paced, time-sensitive environment Physical Requirements: * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift 15 pounds at times. Work authorization/security clearance requirements: * Must be eligible to work in the United States * Must pass TSA eligibility screening. Job Type: Full-time Schedule: 8-hour shift (Monday to Friday) Work Location: Onsite Salary: $20.00-21.00 Per Hour Benefits: * 401(k) * Health Insurance * Dental insurance * Vision Insurance * Employee assistance program * Health Savings Account (HSA) * Life insurance * Short Term Disability Insurance * Long Term Disability Insurance * Paid Time Off * Tuition Reimbursement

Responsibilities

The Track and Trace Agent monitors shipments to ensure timely delivery and accurate tracking across various transportation modes. They coordinate with carriers, warehouses, and internal departments to provide real-time updates and resolve transit issues.