Job Description
Track & Trace Technical Writer (W/M)
Track & Trace Technical Writer (W/M)

SUMMARY :

Worldline helps businesses of all shapes and sizes accelerate their growth journey—quickly, easily, and securely. As part of our commitment to innovation, we invite you to join the Track & Trace team in preparing the future of our Track & Trace Portfolio. In this role, you will collaborate closely with various colleagues like sales, product manager, product owners and trainers, to create, enrich and maintain the documentation associated to product, whether it is technical or functional, intended for project teams, clients, or prospects, and for various media (description, user guides, FAQs, training tutorials, etc.).
As technical writer you must understand the functional and software components of the portfolio and be able to describe, illustrate and simplify them. Additionally you will also work closely with the marketing team and the product manager to define the product marketing strategy and build the product collaterals for supporting sales with solid product presentations and compelling demonstrations.

OPPORTUNITY :

At Worldline MTS Track & Trace, our technology addresses persistent challenges of the traceability world. We’ve established ourselves as a leading developer of creative software solutions for enabling a more virtuous and responsible society regarding business and environmental practices. If you are a highly-skilled Technical Writer with a Product Marketing flair, then get ready to join our team! We have many passionate and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, create excellent solutions, and grow customer satisfaction. We are looking for an organized, innovative, passionate colleague to be welcomed to our team.
Join us if you are looking for an exciting opportunity in the center of a rapidly changing business and solution landscape. With a solid base in today’s Tobacco industry traceability, we build the authentication solutions and digital product passports of tomorrow, within a global trade environment where trust must be strengthened.

EDUCATIONAL BACKGROUND:

• bachelor’s degree in technical communication, information design, computer science, engineering, or a related field

WORK EXPERIENCE & PORTFOLIO:

• Prior experience in technical writing, either in a corporate setting, as a freelancer, or through internships. Familiarity with specific industries (such as software, manufacturing, healthcare, etc.) can be an asset
• A strong portfolio showcasing a variety of writing samples, including user manuals, help guides, online documentation, and other technical documents

WRITING AND COMMUNICATION SKILLS:

• Good writing skills with an emphasis on clarity, conciseness, and coherence
• Ability to tailor communication styles to different audiences, from end-users to technical experts

RESEARCH ABILITIES:

• Strong research skills to gather information, understand complex topics, and synthesize data from various sources

PROJECT MANAGEMENT SKILLS:

• Ability to manage multiple projects, meet deadlines, and work collaboratively with cross-functional teams.

SHAPE THE EVOLUTION :

We are moving towards the new frontiers of Track & Trace technology, and we are looking for bold thinkers to join us on our journey. Individuals with passion, a positive attitude, and a desire to learn and grow. Here, you will work with ambitious colleagues from around the world, together tackling unique challenges and making a real impact on society. And with our supportive culture, robust technology, and numerous training opportunities, we help you accelerate your career—wherever you choose to go. Join our global team of over 18,000 innovators across more than 40 countries and shape a future that belongs to you.
Learn more about life at Worldline at careers.worldline.com.

• Understand the target audience: Know the needs of end users to create user-friendly documents suited to their level of understanding.
• Collaborate with technical experts: Work with engineers, product managers, software developers, and other specialists to understand the product or process that is the subject of the documentation.
• Produce documentation: Write user manuals, installation guides, FAQs, technical sheets, project reports, training proposals, and other forms of technical documentation.
• Use publishing tools: Master word processing software, desktop publishing, screenshot capture, content management, and markup languages such as HTML and XML.
• Manage documentation: Organize, structure, and keep technical documentation up to date to ensure its relevance and accessibility.
• Ensure documentation quality: Review documents to correct errors, improve clarity, and ensure consistency and compliance with company or industry standards.
• Create illustrations and diagrams: Produce or collaborate in the creation of graphics, schematics, and other visual aids to enhance text comprehension.
• Ensure documentation interoperability: Create documents that can be easily translated or localized for different linguistic and cultural markets.
• Test documentation: Validate the accuracy of guides and manuals by testing the procedures and instructions described.
• Provide feedback: Collaborate with development teams to offer insights on potential product improvements based on issues identified during documentation creation.
• Train and support: Sometimes, a technical writer may also be involved in training users or providing technical support by assisting with how to use the documentation.
• Adapt communication styles: Use different levels of language and communication styles to address diverse audiences, ranging from end users to developers.
  The ability to combine writing skills, technical understanding, and ease of communication with experts is essential for success in this role.