Trade Floor Support Engineer at G MASS

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

40000.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Market Data Support, Windows 10, Office 365, Active Directory, Endpoint Management, Virtual Desktop Environments, Broker Applications, Mobile Device Support, ServiceNow, Scripting, PowerShell, Exchange Administration

Industry

IT Services and IT Consulting

Description

We are working with a leading global bank to hire a Support Engineer. This will sit in the Desktop Support team, providing high-quality IT support to employees of a London-based financial services organisation. The successful candidate will lead by example, delivering a highly organised, responsive, and customer-focused support service. The role requires a strong Desktop Support Engineer who acts as an advocate for the Trading Support function, with the ability to communicate clearly and effectively with business users at all levels, including senior stakeholders and IT management. Responsilities: Provide hands-on desktop support to business users via phone, email, ticketing system, and in person, resolving issues within agreed SLAs and managing user expectations Support new joiner onboarding and carry out desk moves and equipment changes as required Deliver 1st–3rd line support across hardware, software, and end-user applications Support market data applications and services Set up and support mobile devices Coordinate with third-party vendors to troubleshoot and resolve issues Participate in out-of-hours support, including on-call rota, desk moves, and ad-hoc testing Maintain flexibility to provide evening cover when required (up to 10:30pm) Proven experience supporting a trading floor or front-office environment Strong market data support experience (e.g. Bloomberg, Reuters) Solid Windows 10 desktop support and Office 365 experience Working knowledge of Active Directory and endpoint management tools (GPO, WMI, SCCM) Experience supporting virtual desktop environments (Citrix XenDesktop, VMware, Nutanix) Good understanding of desktop and laptop hardware, including VDI setups Experience supporting broker and trading applications (e.g. Brokertec, GFI, ICAP) Mobile device support experience (iPhone, iPad) Familiarity with ServiceNow or similar ticketing systems Scripting or automation exposure (PowerShell preferred) Exchange administration knowledge beneficial but not essential Personal Skill: Confident communicator, able to work effectively with stakeholders and suppliers at all levels Strong team player with the ability to lead, guide, and develop others Calm and resilient under pressure, with experience managing demanding users Proactive, self-motivated, and able to prioritise and resolve complex issues Adaptable, “can-do” mindset with a focus on continuous improvement Length: 3 Months rolling contract Salary: up to £40k

Responsibilities

Provide hands-on desktop support to business users and manage user expectations while resolving issues within agreed SLAs. Support new joiner onboarding, carry out desk moves, and deliver 1st–3rd line support across hardware, software, and end-user applications.