Trade floor voice support SME at HSBC Securities Services Luxembourg

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Trade Floor Experience, SIP Understanding, BT Open Trade Platform, Speakerbus, Verint 15.2 WFO, Flexenet, Cisco Call Manager, Proteus Call Logging, Stakeholder Management, Technical Articulation, Telecommunications Services, Incident Management, Service Management, Regulatory Engagement, Fault Tolerant Designs, KPI Tracking

Industry

Financial Services

Description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. Trade Floor Voice BAU SME: Real Time Comms (RTC) is accountable for leading the globally domain responsible for the end-to-end design, engineering, support, operational management, and commercial management for all Trade Floor Infrastructure within region for HSBC. These include trade voice turret; private wire and related services; media and call recording services as related to the trade floor infrastructure. The goal of the role is to provide all HSBC lines of business with highly stable, cost effective and highly functional trade floor infrastructure. These responsibilities include the oversight of all vendor personnel; service management reviews; the execution of proper engineering practices and fault tolerant designs; the implementation of those designs; the support of these infrastructures on a 24 x 7 basis; the rapid resolution of all issues; the oversight and proper completion of all audits and regulatory engagements; and all other related tasks. We are currently seeking an experienced professional to join our team in the role of Trade Floor Voice BAU SME and the role will report into the Co-Global heads of Trade Floor voice – Colleague & Collaboration Services. Key Responsibilities will include some or all the following: The BT Trade, Speakerbus, Redwood, Private wires and STX lines service including but not limited to Administration, MADC, testing, patching and upgrades and is charged with protecting the HSBC brand, shareholder value, information assets and financial assets in the following ways: Work as a part of the IT Service Management Practice and collaborate with all Telecommunications Services colleagues in other regions and domains to share knowledge and working practices Challenge and create new ways to meet and exceed (where appropriate) minimum operating standards, balancing control against speed of delivery. Govern the adherence to FIM Policy and Secondary Standards, ensuring that the Co-Global Heads of Trade floor Infrastructure has a timely and accurate representation of breaches and formally agreed dispensations Define & develop a strategy for tracking KPIs for Trade Floor Infrastructure Ensures that the Trade Floor Infrastructure Team owns and resolves Incidents and remediates root cause as appropriate Strong experience within IT (preferably on the trade floor) in a large geographically dispersed organization, with experience of leading individuals within a matrix across multiple geographies Will be expected to work 24 x 7 support and rapid resolution of all service affecting issues, along with On call and Weekend work to provide continuous service including patching and MADC Required skills and experience: Experience in the Trade Floor environment, setup and managing it effectively Good understanding of SIP and application support Muct have strong experience of BT Open Trade platform, and nice to have experience of Speakerbus, Verint 15.2 WFO, Flexenet, Cisco Call Manager and Proteus call logging Demonstrable experience in finance processing of invoicing and strong depth and breadth of technology knowledge, with direct experience of Telecommunications Services preferred Effective stakeholder management skills with a focus on building long-term relationships, and collaborating directly with a variety of vendors, customers and colleagues at all levels of seniority (technical, business, development, compliance, etc.) Proven ability to articulate complex and technical issues concisely, suitable for all levels across the HSBC group Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.com Telephone: +44 207 832 8500

Responsibilities

The role involves leading the design, engineering, and operational management of Trade Floor Infrastructure, ensuring stability and functionality across all lines of business. Responsibilities include oversight of vendor personnel, incident resolution, and adherence to policies and standards.