Key Responsibilities:

• Develop and manage a portfolio of buyer/client accounts, acting as the primary point of contact for buyers purchasing products from Soum
• Build and maintain strong, long-term relationships with key accounts, understanding their needs and purchasing patterns
• Drive account growth by developing new accounts and identifying upsell and expansion opportunities within existing ones
• Own retention and customer satisfaction, proactively addressing account needs before they become issues
• Coordinate with internal teams (operations, logistics, finance, and product) to ensure a smooth, reliable experience for buyers from order to delivery
• Track account performance and health, reporting regularly on growth, retention, and satisfaction metrics
• Identify and onboard new bulk/large-scale buyers to expand Soum's commercial buyer base
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Qualifications:

Required:

• 5 years of experience in Key Account Management, Account Management, or Client/Customer Success in a commercial, buyer-facing capacity
• A track record of developing and managing buyer/client relationships — not vendor, supplier, or procurement relationships
• Strong relationship-building and communication skills, with the ability to act as a trusted point of contact for clients
• Experience coordinating cross-functionally with internal teams to resolve issues and improve the customer experience
• Proven ability to drive account growth, retention, and customer satisfaction against clear targets
• Comfort working with data to track account health, growth, and retention
• Fluent in Arabic and English