Trade Platform Support Analyst

at  StoneX Group

Overview:
Permanent, full-time, hybrid (3 days per week in an office) #LI-Hybrid #LI-MH1
Support trading platforms in the areas of onboarding, administration, functionality and connectivity for futures/options, securities and FX markets.

Responsibilities:

• Serve as initial point of contact for trading related questions and issues
• Onboard, maintain, and decommission traders on futures, fixed income, equities, and FX trading applications
• Above average knowledge to support several futures trading applications including but not limited to CQG, CTS, Trading Pro, Trading Technologies, TOMS and IRESS. Plus exchange tools such as; WebICE and ClearPort
• Interact with trading system vendors to resolve firm related issues and outages
• Work closely with internal Stone X departments including Compliance and Risk
• Interact with futures exchanges to resolve firm related issues and outages
• Understand and explain features and functionality of trading applications
• Assign products and risk controls to users and accounts per Risk Department
• Acquire and maintain any licensing or certification as required
• Provide support on global markets open 24/6
• Inform customers of StoneX order entry practices and policies
• Establish and maintain relationships with customers and employees
• Maintain prompt and regular attendance
• This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed

Qualifications:

• Fixed Income and equities experience a plus
• Extensive experience in futures or FX marketplace/customer service
• Ability to work in a team environment as well as independently
• Strong analytical and judgment skills
• Ability to work well under pressure in a fast-paced environment
• Good verbal and written communication skills
• Strong work ethic and emphasis on attention to details
• Strong typing and computer skills
• Strong interpersonal skills

• Serve as initial point of contact for trading related questions and issues
• Onboard, maintain, and decommission traders on futures, fixed income, equities, and FX trading applications
• Above average knowledge to support several futures trading applications including but not limited to CQG, CTS, Trading Pro, Trading Technologies, TOMS and IRESS. Plus exchange tools such as; WebICE and ClearPort
• Interact with trading system vendors to resolve firm related issues and outages
• Work closely with internal Stone X departments including Compliance and Risk
• Interact with futures exchanges to resolve firm related issues and outages
• Understand and explain features and functionality of trading applications
• Assign products and risk controls to users and accounts per Risk Department
• Acquire and maintain any licensing or certification as required
• Provide support on global markets open 24/6
• Inform customers of StoneX order entry practices and policies
• Establish and maintain relationships with customers and employees
• Maintain prompt and regular attendance
• This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as neede