POSITION OVERVIEW

This role combines interior styling expertise with proactive business development,
focusing on delivering exceptional client experiences and driving sales growth. You
will work closely with trade, commercial, and industry clients—building relationships,
creating beautiful styling solutions, and achieving results that reflect our passion for
great design.

ensuring an exceptional customer experience at every stage.

• Retention & Negotiation: Apply effective negotiation and influencing skills t

Skills & Attributes

• Tertiary qualification in Interior Design or related field
• Minimum 2 years sales experience in the furniture or interiors industry
• Proven ability to create exceptional customer experiences
• Highly organised with exceptional attention to detail
• Exceptional interpersonal skills with the ability to build trust and delive

environment

• Collaborative, friendly, and approachable personality
• Continuous improvement mindset, always looking for ways to add valu

• Client Engagement: Consult with trade and commercial clients in person, over
  the phone, and via email, using our CRM/ERP systems (NetSuite) and

customer service platform (Kustomer).

• Styling Expertise: Provide professional interior styling advice, including

spatial planning and design presentations, to create tailored solutions for

clients.

• Product Knowledge: Continuously develop in-depth knowledge of our

products, suppliers, and industry trends to position yourself as an expert

resource for clients.

• Collaboration: Work closely with internal stakeholders, Customer Service, and

Warehouse/Fulfilment teams to ensure a seamless customer experience from

enquiry to delivery.

• Account Management:Manage trade and commercial client relationships

end-to-end, from initial enquiry through to delivery and after-sales follow-up,

ensuring an exceptional customer experience at every stage.

• Retention & Negotiation: Apply effective negotiation and influencing skills to

retain at-risk orders and maximise revenue. Handle cancellations, returns, and
exchanges professionally, working to find solutions that meet client needs

while protecting business outcomes.

• Database Growth: Nurture and grow the spend of our existing trade and

commercial client database, while actively prospecting new leads and

networking within the design and architecture community.

• Sales Performance: Consistently work towards company-set budgets and

KPIs, delivering strong sales results. Actively identify opportunities to upsell,

cross-sell, and grow client accounts over time.

• Brand Representation: Act as a Life Interiors brand ambassador, maintaining

and elevating our reputation as an industry leader.

• Team Contribution: Positively engage with the sales team and the wider Life

Interiors team culture.

Skills & Attributes

• Tertiary qualification in Interior Design or related field
• Minimum 2 years sales experience in the furniture or interiors industry
• Proven ability to create exceptional customer experiences
• Highly organised with exceptional attention to detail
• Exceptional interpersonal skills with the ability to build trust and deliver

win-win outcomes

• Results-driven and self-motivated with a proactive mindset
• Proven ability to work efficiently and accurately in high-pressure situations
• Tech-savvy and confident in using CRM/ERP systems
• Positive, solutions-focused attitude with resilience in a fast-paced

environment

• Collaborative, friendly, and approachable personality
• Continuous improvement mindset, always looking for ways to add value

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance

Work Authorisation:

• Australia (Preferred)

Work Location: In perso