KEY ACCOUNTABILITIES…

• Help to exceed branch Sales, Margins, and Gross profit
• Comply with company audit requirements
• Carry out and comply with the company end of day cashing up procedure
• Completing Administration work with the Transport Team
• Respond positively and effectively to customer’s needs
• Agree the best possible margin when negotiating with customers in line with branch budget and KPl’s
• Cultivate and maintain exceptional standards of customer service and ensuring Lawsons Best Practice, Standards and Company Policies are met
• Deal with customer complaints effectively, pleasantly and in a timely manner
• Assist in the company stock counts
• Ensure that stock levels are maintained and merchandised
• Build rapport, be polite and courteous to customers
• Be vigilant to prevent loss of product by theft etc.
• Be vigilant and to report any Health & Safety issues to the Line Manager immediately

To grow branch sales and margins, by proactively chasing sales opportunities, finding new business and developing relationships with new and existing customers.