Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation & benefits package and excellent career development opportunities each offering unique ways to explore the world
Reports to: Head of Trade Marketing Communications and Support
Direct Reports: No

SUMMARY

The Trade Sales Systems Lead is responsible for understanding all trade-facing systems and platforms and ensuring that these are fit for purpose for our trusted travel partners across all international markets This includes but is not limited to live booking systems access to marketing assets and collateral and rewards platforms
The current focus is collaborating with senior management and the Cruising Power HQ team to support the strategy and successful integration of the Cruising Power 20 (CP 20) platform into our international market operations This role requires a clear understanding of business objectives enabling the Systems Lead to translate strategic goals into actionable project deliverables that align with market needs
Following the implementation phase the Trade Sales Systems Lead will oversee content uploads ongoing maintenance and optimisation of the platform to ensure the highest standards of functionality usability and feature richness This includes ownership of trade integrations and ensuring seamless connectivity with other relevant systems where applicable (Celebrity Rewards / Training Platform)
You will be recognised as a subject matter expert in trade tools and sales enablement The ideal candidate will serve as a role model for our corporate culture demonstrating strong interpersonal skills and the ability to work collaboratively across teams

QUALIFICATIONS / EXPERIENCE

• Proven success in similar roles for a minimum of 5 years
• Digital Content Creation and copy writing
• Experience of working in a multi-channel matrix organisation
• Knowledge of the cruise industry is preferred

KNOWLEDGE AND SKILLS

• Highly motivated cross functional and visionary specialistKnowledge of platform and design wireframe
• development and maintenanceExperience in process mapping system documentation
• and transition planning
• Knowledge and experience of digital tools / CRM data management / AdobeCreative
• with experience in proof reading
• Analytical mindset and high attention to detail
• Highly motivated with a ‘can do’ and think out of the box attitudeAbility to understand reporting
• mine and action that data accordingly to relevant audiences
• Good at identifying problems and finding solutions
• Ability to track and manage budget
• Strong relationship builder

Assist in the comprehensive understanding and documentation of all existing elements within Celebrity Central (trade portal) as part of the transition to CP 2

• 0Collaborate with stakeholders to gather detailed insights into current Celebrity Central functionalities processes
• and integrationsMap and document all elements including systems workflows data flows
• and user interactions related to Celebrity CentralSupport the analysis of existing capabilities to identify dependencies gaps
• and areas for improvement during the transitionWork closely with technical and business teams to ensure a clear understanding of current elements
• facilitating a smooth migration to the new platformAssist in creating documentation reports
• and presentations to communicate the current state and transition plan effectively
• Ensure all relevant translation is in build and checked with local teams at market level
• Coordinate communications between the Platform Team and stakeholders in Celebrity Cruises international markets
• Identify and manage cross team dependencies to prevent impediments and foster collaborationWork with existing B2B platforms that will remain
• for example SSO
• Lead implementation of all Cruising Power Content at market level