OPERATING COMPANY JOB FUNCTION

ServiceChannel Managed Services – Trade Specialist
ServiceChannel is seeking skilled tradespeople to enhance the SC Managed program and evolve our “Facility Management as a Service” offering. Joining the SC Managed Facility Services team as a Trade SME, you will specialize in one or more trades such as electrical, fire life safety, plumbing, or general maintenance while also taking on varied roles—from strategic planning to hands-on tasks—adapting to the team’s daily needs. This role involves providing top-notch facilities support to clients in the convenience store/fuel, grocery/supermarket, restaurant, and retail sectors. We are looking for a collaborative individual who is adaptable, capable of juggling diverse responsibilities, and adept at devising innovative solutions to emerging challenges.

REQUIRED SKILLS & EXPERIENCE

5+ years of experience in electrical, fire life safety, plumbing, general contracting/handyman services, painting, flooring, roofing for commercial spaces such as grocery stores, restaurants, and retail outlets.
Critical Proficient in building relationships with diverse teams, clients, and providers through an easygoing interpersonal approach.
Excellent communication skills, both verbal and written
Proven data analysis and presentation abilities for various audiences, including executive level
Solid prioritization with multitasking capabilities
Experience or readiness to create and deliver presentations alongside Facility Coordinators
Background in Customer Service
Strong attention to detail
Innovative and resourceful mindset, especially in uncertain scenarios
Proficient in Microsoft Office Suite and SaaS platforms

PREFERRED SKILLS & EXPERIENCE

Experience and/or familiarity with ServiceChannel
Facility Management Services or IFM
Trade Certifications a plus

FORTIVE CORPORATION OVERVIEW

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.
Our work environment is dynamic, collaborative, and entrepreneurial - We are firm believers in working to live and not living to work. Don’t get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers and sports nuts.
We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty. In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!

Review all proposals submitted within your trade expertise to ensure accuracy for our clients related to the customers repair need and adhere to proposal submission SLAs
Focus on labor hours, parts, material mark-up, etc. so our goal of most transparent pricing for our clients is fulfilled
Strong attention to detail in comparing the problem description vs. providers diagnosis and recommended scope of work for repair resolution to ensure the solution fits the need.
Collaborate with internal teams during RFPs to ensure all questions are answered clearly and accurately
Use trade knowledge and background to evaluate complicated work tasks for clients with multiple locations requiring service or projects
Review all work where the scope goes beyond normal repairs or established not to exceed (NTEs) and provide timely approvals
Update and document work order information in a timely fashion throughout the work order’s lifecycle
Collaborate with internal teams during client meetings and presentations
Learn and apply the standard operating procedures as well as identifying ways to improve them
Present the value of the trade specialist team to clients during regular business reviews
Attend client or provider meetings as needed for trade expertise