Trade Up Customer Service Representative at Harnish Auto Family

Puyallup, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

100000.0

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Service, Communication, Interpersonal Skills, Relationship Building, Self-Motivation, Work Ethic, Professional Appearance, Customer Focus, Organizational Skills, Attention To Detail, Basic Computer Proficiency, CRM Systems, Team Collaboration, Fast-Paced Environment

Industry

Motor Vehicle Manufacturing

Description

Top performers deserve top opportunities—come grow your career with a team that invests in its people! At Harnish Auto Family, people matter. As a family-owned dealership group serving the Puget Sound for more than 40 years, we focus on building strong teams, supporting our communities, and providing employees with opportunities to grow and build lasting careers. Job Summary: The Trade-Up Sales position is responsible for generating vehicle upgrade and acquisition opportunities by proactively engaging service drive customers and existing dealership customers.This role focuses on: * Converting service customers into vehicle sales * Acquiring desirable pre-owned inventory directly from customers * Supporting used inventory needs through internal sourcing * Increasing customer retention and reducing lost-to-market trades What We Offer: * Competitive pay with performance-based opportunities * 401(k) with company match * Health, dental, and vision insurance + Free Life Insurance * Paid Time Off * Ongoing training and career development * Opportunities for advancement within a growing dealership group * A supportive, team-oriented work environment * Stability with a long-standing, family-owned company * Employee events and community involvement * The opportunity to build a long-term career in the automotive industry Key Responsibilities/Essential Functions * Maintain strong knowledge of current new car inventory, incentives, and Trade-Up offers. * Review daily service appointments using the Care Connect Program portal to analyze equity positions and identify qualified customers. * Initiate face-to-face conversations to introduce Trade-Up Program and present upgrade opportunities on digital handouts to eligible customers. * Explain benefits of trading up to a new Subaru, including updated safety features. * Collaborate with service and sales departments to ensure a smooth handoff. * Capture and log all customer interactions in CRM with detailed notes and outcomes. * Follow up with leads and interested, unsold customers and maintain long-term relationships. * Provide backup support on the showroom floor when scheduled/required. * Conduct yourself in a professional manner that supports our culture and the Subaru Love Promise. * Schedule in-dealership appointments and track activity using our CRM. * Present trade values and monthly payment options to customers. * Manage process for outbound emails, text messages and phone calls prior to and post customer service visits. Qualifications: * Previous sales, customer service, or automotive dealership experience preferred. * Strong communication and interpersonal skills with the ability to build relationships with customers and team members. * Self-motivated with a strong work ethic and a drive to achieve individual and team goals. * Professional appearance and positive, customer-focused attitude. * Ability to work in a fast-paced, performance-driven environment. * Basic computer proficiency and ability to learn dealership software and CRM systems. * Strong organizational skills and attention to detail. Company Description: At Harnish Auto Family, we believe in more than just selling cars; we're dedicated to providing exceptional automotive experiences to our customers. As a family-owned and operated dealership, we prioritize integrity, transparency, and customer satisfaction above all else. With a rich history spanning 4 decades, our commitment to excellence has earned us a reputation as a trusted name in the automotive industry. Beyond sales and service, community engagement is at the heart of what we do. We're proud to sponsor local events, charities, and initiatives that make a positive impact in the areas we serve. Our dedication to giving back reflects our core values and strengthens the bond we share with our community. Join us at Harnish Auto Family, where passion, integrity, and customer satisfaction drive everything we do. Together, let's embark on a journey to redefine automotive excellence and create lasting relationships with our valued customers. Apply now! We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Responsibilities

The Trade-Up Sales position is responsible for generating vehicle upgrade and acquisition opportunities by engaging service drive customers and existing dealership customers. Key tasks include converting service customers into vehicle sales and collaborating with service and sales departments for smooth transitions.